Open to opportunities

Sumeyra Simsek

@sumeyrasimsek

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Sales consultant with expertise in customer engagement and support.

United Kingdom

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What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am a dedicated sales consultant with a Master’s degree in International Business with Data Analytics from Ulster University. My professional journey has been marked by a strong customer-focused approach, where I have consistently achieved sales targets while building lasting relationships with clients from diverse backgrounds. My fluency in Turkish, Arabic, and English has enabled me to provide exceptional service and personalized solutions to meet customer needs.

Throughout my career, I have gained valuable experience in various roles, including as a Sales Consultant at Majestic London Textiles, where I managed both in-store and online customer interactions. I excelled in providing expert advice on high-quality products, enhancing customer satisfaction, and driving sales. Additionally, my internship as a QA Tester allowed me to develop technical skills in software testing and automation tools, further broadening my expertise.

I am committed to continuous learning and growth, eager to leverage my skills in a dynamic team environment to contribute to sales success and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Teacher & Admin Support

Current

Saturday School

Sep 2023 - Present (1 year 9 months)

Delivered engaging and interactive lessons, fostering student growth and understanding while providing administrative support.

Teaching Student Engagement Communication Skills Administrative Support Teamwork Problem Solving Time Management Interpersonal Skills

QA Tester Intern

Remote

Apr 2022 - Sep 2023 (1 year 5 months)

Gained hands-on experience in software testing and automation tools such as Selenium and Postman. Collaborated in agile teams, enhancing communication and teamwork skills.

Software Testing Automation Tools Selenium Postman SQL Agile Methodologies Team Collaboration Communication Skills Problem Solving

Sales Consultant

Majestic London Textiles

Oct 2022 - Sep 2023 (11 months)

Provided expert advice on high-quality African fabrics, enhancing customer satisfaction and driving sales. Managed in-store and online interactions, processed payments, updated inventory, and created product photography for social media promotions.

Customer Engagement Payment Processing Problem Solving Teamwork Time Management

Call Centre Representative

Procat Izmir Telecommunication Services

Jan 2020 - Jan 2021 (1 year)

Provided bilingual inbound and outbound customer support for broadband services. Assisted with billing inquiries and technical troubleshooting, consistently meeting performance targets and enhancing customer satisfaction.

Bilingualism Customer Support Technical Troubleshooting Data Entry Problem Solving Customer Engagement Performance Targeting Communication Skills

Education

Degrees, certifications, and relevant coursework

Ulster University

Master of Science, International Business

2022 - 2023

Pursued a Master of Science in International Business with Data Analytics, focusing on the integration of data analysis in business decision-making processes.

Hassan 2 University of Casablanca

Master of Islamic Studies, Religious Studies

2017 - 2019

Completed a Master of Islamic Studies with a focus on Religious Studies and Faith Principles, exploring various aspects of Islamic theology and philosophy.

Hassan 2 University of Casablanca

Bachelor of Arts, Arabic Language and Literature

2013 - 2017

Earned a Bachelor of Arts in Humanities, specializing in Arabic Language and Literature, which included extensive study of Arabic texts and cultural contexts.