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@aysanera

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Experienced investigation specialist with a strong background in customer support/kyc process.

United Kingdom

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What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am a dedicated professional with extensive experience in investigation and customer support, particularly within high-stakes environments like Amazon. Over the past several years, I have honed my skills in identifying and mitigating financial, legal, and reputational risks while maintaining the highest standards of confidentiality and data security. My ability to consistently meet and exceed productivity benchmarks speaks to my commitment to excellence and my proactive approach to problem-solving.

In addition to my role at Amazon, I have a diverse background in technical support and sales, having worked with companies like GoDaddy and Concentrix. My experience includes building rapport with customers, troubleshooting technical issues, and achieving sales targets. I pride myself on my ability to communicate effectively with clients at all levels of technical expertise, ensuring a positive customer experience. My educational background in Business Administration further complements my professional journey, equipping me with the necessary skills to excel in business development and B2B sales.

Experience

Work history, roles, and key accomplishments

Investigation Specialist

Amazon

Jan 2019 - Nov 2023 (4 years 10 months)

Identified and mitigated financial, legal, and reputational risks for Amazon, maintaining high levels of confidentiality and data security standards. Conducted thorough due diligence and document review for various entity types while exceeding productivity and quality benchmarks.

Risk Management Due Diligence Data Security Legal Document Review Confidentiality Problem Solving Technical Support

Social Media Support Specialist

Concentrix

May 2018 - Jan 2019 (8 months)

Provided technical support and customer service via social media platforms, particularly Facebook and Twitter. Demonstrated excellent communication skills and the ability to tailor messages to different customer technical expertise levels.

Technical Proficiency Creative Writing Customer Communications Multitasking Problem Solving Team Collaboration Internet Knowledge

Sales and Technical Support

GoDaddy

Apr 2015 - May 2018 (3 years 1 month)

Built rapport with customers while providing sales and technical support for GoDaddy products. Achieved high sales performance and resolved technical issues related to customer accounts and products.

Sales Technical Support Customer Relationship Management Problem Solving Product Knowledge Consultative Selling Multitasking Account Management

Web Search Evaluator

Leapforce

May 2017 - Mar 2018 (10 months)

Worked as a search engine evaluator, conducting research and providing feedback on search results. Demonstrated excellent web research skills and analytical abilities.

Analytical Skills Search Engine Evaluation Remote Work

Portfolio Manager

Garanti Emeklilik

May 2006 - Jun 2008 (2 years 1 month)

Managed insurance targets across three bank branches in Istanbul, achieving significant success in B2B sales and account management. Became the first portfolio manager to sell a Corporate Pension Plan.

B2B Sales Account Management Customer Relationship Management Team Leadership

Sales Representative

Aviva

Jan 2003 - May 2006 (3 years 4 months)

Sold insurance products to new clients in Izmir, effectively communicating the benefits of policies and significantly increasing company revenue. Recognized with Silver Club membership for exceptional sales success.

Client Communication Revenue Sales Strategy Customer Acquisition