sumeet jena
@sumeetjena
Venue Manager at Queen Anne Tea Rooms | Edinburgh Castle, who reduced service time by 25–30% and service errors by 40%.
United KingdomWhat I'm looking for
At Queen Anne Tea Rooms | Edinburgh Castle, I devised operational methods that reduced service time by 25–30% and service errors by 40%. I also helped reduce customer complaints by 20% from the previous year.
I developed Excel macro-based tools for rostering and stock management, and cross-trained the team across hosting, serving, and bartending. My work also includes invoicing, payroll, and P&L reports across FOH and BOH operations.
At McDonald’s | Waverley Station, Edinburgh, I was recognized for cross-functionality across FOH and BOH duties. I developed skills in fast-paced service and batch cooking.
At Wipro Technologies, I built an Excel-based data migration system for equipment health records and conducted on-site requirements liaison with engineering teams at refinery sites. I also drafted technical training and testing documents for asset management processes.
Experience
Work history, roles, and key accomplishments
Venue Manager
Queen Anne Tea Rooms
Jun 2024 - Present (2 years 4 months)
Devised operational methods to reduce service time by 25-30% and service errors by 40%. Managed to reduce customer complaints by 20% from the previous year.
Recognized for cross-functionality and reliability in both front-of-house and back-of-house duties. Developed skills in fast-paced service, batch cooking, multi-tasking, and guest-first communication under pressure.
Built an Excel-based data migration system for over 4 years of 1000+ equipment health for EAM systems. Conducted on-site requirement liaison with engineering teams for over 4 sites of one of India's biggest refineries.
Education
Degrees, certifications, and relevant coursework
University of Edinburgh
MSc, Acoustics and Music Technology
2022 - 2023
Pursued an MSc in Acoustics and Music Technology, focusing on the science of sound and its applications in music and engineering.
Siddaganga Institute of Technology
B.E., Mechanical Engineering
2014 - 2018
Completed a Bachelor of Engineering in Mechanical Engineering, building a strong foundation in engineering principles and asset management.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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