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Juliana Hirota

@julianahirota

I lead multi-site hospitality operations, new store openings, and commercial improvement across food and beverage businesses.

United Kingdom

Message

What I'm looking for

I’m looking to lead multi-site hospitality operations and strategic projects where I can improve commercial performance, develop teams, launch new sites, and build practical systems that strengthen guest experience and operational consistency.

At bread&truffle, I lead strategic projects and multi-site operations across eight locations, delivering new store openings, menu launches, systems implementation, and operational improvements.

I’ve delivered 17% labour, 29% COGS, and 15.9% like-for-like sales growth while project managing the on-time openings of Adam's Court and Bow Lane. I build practical SOPs, training programmes, dashboards, and recruitment frameworks that strengthen consistency and accountability.

Previously at NusaKitchen, I improved guest experience, reduced food waste from 0.8% to 0.4%, achieved consistent 5-star EHO ratings, and helped grow aggregator orders by 90%. I’m hands-on in developing people, improving processes, and turning strategic objectives into sustainable operational growth.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Bread & Truffle

Jan 2025 - Present (1 year 8 months)

Led strategic projects and multi-site operations across eight locations, driving operational excellence and business transformation. Delivered new store openings, menu launches, and systems implementation while ensuring consistency and compliance.

Strategic Operations Project Management New Store Openings Deliverect LEAT JEB KPI Reporting Budget Management Recruitment Training Compliance Health and Safety Food Safety Customer Experience

Operations Manager

NusaKitchen

Jan 2023 - Dec 2025 (2 years 11 months)

Led and developed a team of store managers, promoting a high-performance culture and operational excellence across multiple locations. Oversaw end-to-end operations and project initiatives that enhanced team capability, reduced costs, and improved guest satisfaction.

Process Improvement Performance Analytics Training and Development Financial Management Menu Bundling Risk Management Google Reviews Team Engagement

Store Manager

NusaKitchen

Jan 2019 - Dec 2023 (4 years 11 months)

Spearheaded daily operations in a flagship store, becoming a key player in team development and performance management across the wider estate. Delivered outstanding results in sales growth, team capability, and brand standards.

IT Management Stock Management Supplier Coordination Compliance Workflow Analysis KPI Tracking Recruitment Onboarding Sales Growth Upselling Coaching

Assistant Manager

O'Connell Irish Pub

Jan 2011 - Dec 2013 (2 years 11 months)

Managed bar operations, including staff allocation, supplier relationships, and compliance. Coordinated events and sourced new suppliers, ensuring excellent vendor relationships.

Staff Management Supplier Management Compliance Event Coordination

Executive Assistant Manager

Electrum Capital Pesquisa e Recursos Minerais Ltda.

Jan 2008 - Dec 2011 (3 years 11 months)

Assisted in planning and executing company strategies. Translated documents from English to Portuguese and managed recruitment and accounting assistance.

Strategic Planning Translation Scheduling Travel Arrangements Recruitment