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Sudhamathi JM

@sudhamathijm

Message

Experienced senior team leader driving operations and accounts-receivable performance.

India

Message

What I'm looking for

I am looking for a leadership role where I can improve AR processes, mentor teams, ensure SLA delivery, and drive measurable operational improvements in a collaborative culture.

I am a results-driven Senior Team Lead with over 10 years of experience leading high-performing teams in accounts receivable, revenue cycle, and operations. I consistently exceed targets by developing processes, mentoring staff, and proactively resolving client issues to meet SLAs.

My background includes roles as Sr Team Lead, Team Lead, Group Coordinator, Subject Matter Expert, and Sr AR Analyst across multiple service providers where I improved productivity, performed quality checks, and delivered actionable aging and denial analysis reports to clients.

I bring strong communication, analytical, and leadership skills, a focus on continuous improvement, and a collaborative management style that motivates teams to achieve results under pressure.

Experience

Work history, roles, and key accomplishments

Current

Sr Team Lead

Current

Calpion Software Technologies

Mar 2022 - Present (3 years 6 months)

Manage client queries and 1st-level escalations, monitor daily workflow to meet SLAs, and mentor staff and trainees to improve productivity and A/R follow-up results.

Accounts Receivable Escalation Management Team Leadership SLA Management Mentoring Process Improvement Microsoft Office Client Communication

Team Lead

Acidus Management Solutions

Jan 2021 - Mar 2022 (1 year 2 months)

Performed quality checks on A/R follow-ups and EOB denial analyses and developed processes to improve team productivity and quality.

Quality Assurance Accounts Receivable Denial Analysis Process Development Team Coordination Reporting Performance Improvement

Group Co-ordinator

Quintessance Business Solutions

Sep 2019 - Jan 2021 (1 year 4 months)

Collaborated with departments and stakeholders to ensure project outcomes and supported team members in problem-solving and decision-making.

Cross Functional Collaboration Project Coordination Problem Solving Stakeholder Management Communication

Subject Matter Expert

Isource ITES Solutions

Mar 2017 - Aug 2019 (2 years 5 months)

Coordinated team efforts to achieve targets and performed additional duties as required to maintain service delivery.

Subject Matter Expertise Team Coordination Process Adherence

Sr AR Analyst

Oncospark Biz Solutions

Aug 2014 - Mar 2017 (2 years 7 months)

Performed ageing analysis, identified top denial reasons, and provided A/R reports and notes on clients' revenue cycle platforms to support collections.

Accounts Receivable Denial Management Reporting Revenue Cycle Record keeping