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Suélen VieiraSV
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Suélen Vieira

@sulenvieira

Senior Business Process Analyst at Interact Solutions, implementing BPMS and automating client processes.

Brazil
Message

At Interact Solutions, I define and share process methodology standards and work across the business process lifecycle, from discovery through automation. I collaborate with multidisciplinary teams to implement BPMS and develop automated processes with clients.

I facilitate process analysis and complex negotiations, and I conduct trainings for colleagues, partners, clients, and teams across the company. I also demonstrate the system in commercial presentations and proofs of concept.

As a volunteer with ABPMP Brasil, I lead a study group preparing participants for certification and support the exchange of BPM knowledge. I’m an internationally certified CBPP® and hold a degree in Executive Secretariat from Universidade de Santa Cruz do Sul (UNISC).

Experience

Work history, roles, and key accomplishments

IT

Recepcionista

Imply Tecnologia

May 2015 - Oct 2020 (5 years 5 months)

Received clients, suppliers, and visitors; handled phone calls and correspondence. Managed spreadsheets, issued invoices, and prepared minutes and risk maps as CIPA secretary.

Education

Degrees, certifications, and relevant coursework

Universidade de Santa Cruz do Sul logoUS

Universidade de Santa Cruz do Sul

Graduação, Secretariado Executivo

Graduated in Secretariado Executivo from Universidade de Santa Cruz do Sul in 2018.

WP

Wizard by Pearson

Advanced Proficiency English Program, English

Completed the Advanced Proficiency English Program with 336 hours of study.

BI

BIXDYN

Fundamentos de Customer Experience, Customer Experience

Completed a course on Fundamentals of Customer Experience, covering strategy implementation, experience design, measurement, and change management.

Tech stack

Software and tools used professionally

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