
Verena Malone
@verenamalone
Process Analyst at Secretaria da Fazenda - SP, improving compliant tax workflows and studying AI and intelligent automation.
What I'm looking for
At Secretaria da Fazenda - SP, I analyze and manage electronic tax administrative processes, reviewing taxpayer submissions and checking documentation against legal and procedural requirements. I also monitor digital workflows and help maintain process control and compliance with deadlines.
At Secretaria da Fazenda e Planejamento do Estado de São Paulo, I conducted internal audits and contributed to risk management and process improvement projects. Using Bizagi Modeler, I mapped workflows, identified bottlenecks, and supported stronger internal controls and compliance practices.
I'm expanding my expertise in Artificial Intelligence and Intelligent Automation through specialized study, including Prompt Engineering and Artificial Intelligence credentials. I’m eager to contribute to international and multicultural environments in Business Process Automation, AI Operations, and Process Improvement roles.
Experience
Work history, roles, and key accomplishments
Tax Process Operations Supervisor
Apr 2025 - Present (1 year 6 months)
I supervise customer service operations and the management of electronic administrative tax procedures, coordinating workflow distribution, operational support, and process optimization to ensure efficiency, accuracy, and compliance with deadlines.
My responsibilities include overseeing the handling and processing of electronic tax protocols, monitoring administrative workflows, and supporting te
I work in the analysis and management of electronic tax administrative processes, focusing on document verification, procedural compliance, and adherence to applicable regulations and administrative procedures.
My experience includes reviewing and processing electronic taxpayer submissions, conducting document analysis, and formalizing administrative tax procedures within digital systems. I also
Process Analyst
Jul 2021 - Present (5 years 3 months)
I work in the analysis and management of electronic tax administrative processes, focusing on document verification, procedural compliance, and adherence to applicable regulations and administrative procedures.
My experience includes reviewing and processing electronic taxpayer submissions, conducting document analysis, and formalizing administrative tax procedures within digital systems. I also
Governance, Risk & Compliance (GRC) Analyst | Process Improvement
Apr 2018 - Jun 2021 (3 years 2 months)
I conducted internal audits and risk management projects within the public administration sector, focusing on compliance analysis, process mapping, operational improvement, and the strengthening of internal controls, governance, and compliance practices.
My responsibilities included planning and executing internal audits across government departments, reviewing administrative processes for compli
Special Commission Chair | Administrative and Legal Review
Aug 2017 - Mar 2018 (7 months)
I coordinated the technical and documentary analysis of administrative processes related to the granting of special pensions within the public sector, focusing on legal compliance, document validation, historical research, and administrative decision support.
As a member of the commission responsible for reviewing special pension requests related to the Constitutionalist Revolution of 1932, I con
I performed administrative and operational activities related to payroll processing and personnel administration within the public sector, ensuring accuracy, compliance, and efficiency in employee records and financial procedures.
My responsibilities included analyzing and applying applicable legislation for salary calculations, position substitutions, bonuses, allowances, and personnel-related e
Environmental Education Facilitator – Urban Trails Project
Jan 2008 - Aug 2008 (7 months)
I participated in the development, implementation, and coordination of guided Environmental Education programs within municipal parks, focusing on public engagement, sustainability awareness, and educational outreach initiatives.
My responsibilities included designing and conducting monitored environmental trails, creating informational materials and brochures for guided and self-guided education
I worked on a temporary archival preservation project involving the identification, organization, and restoration of part of the periodicals collection belonging to the Mario de Andrade Library, which had been relocated and stored at the Prestes Maia Library in Santo Amaro.
My responsibilities included reviewing and cataloging archived materials, supporting preservation and restoration activities
I was responsible for supporting corporate communication and media relations activities, including the preparation of press releases, reports, media monitoring, and coordination of interviews with journalists.
My work involved developing communication materials, managing press outreach initiatives, organizing media coverage reports and clippings, and supporting institutional visibility and public
I worked in editorial production and content development focused on the anime, manga, and entertainment industry, with responsibilities involving text editing, proofreading, translation, and content standardization for both digital and print publications.
My experience included writing articles, conducting interviews, and covering major anime and manga events such as Anime Friends and AnimeCon fo
Education
Degrees, certifications, and relevant coursework
Start Writing Prompts like a Pro
Sep 2026
University of Washington
Business English: Networking
Jul 2026
Estácio
Postgraduate Degree in Public Law, Constitutional, Administrative, and Tax Law
2023 - 2023
ESAB - Escola Superior Aberta do Brasil
Bachelor's Degree in Business Administration, Business/Commerce, General
2017 - 2019
USP
Bachelor's degree, HISTORY
2005 - 2009
PUC-SP
Bachelor's Degree, Journalism
2002 - 2005
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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