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Verena MaloneVM
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Verena Malone

@verenamalone

Process Analyst at Secretaria da Fazenda - SP, improving compliant tax workflows and studying AI and intelligent automation.

Brazil
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What I'm looking for

I’m looking to contribute in international and multicultural environments in roles related to Business Process Automation, AI Operations, and Process Improvement, bridging operational excellence with AI and automation.

At Secretaria da Fazenda - SP, I analyze and manage electronic tax administrative processes, reviewing taxpayer submissions and checking documentation against legal and procedural requirements. I also monitor digital workflows and help maintain process control and compliance with deadlines.

At Secretaria da Fazenda e Planejamento do Estado de São Paulo, I conducted internal audits and contributed to risk management and process improvement projects. Using Bizagi Modeler, I mapped workflows, identified bottlenecks, and supported stronger internal controls and compliance practices.

I'm expanding my expertise in Artificial Intelligence and Intelligent Automation through specialized study, including Prompt Engineering and Artificial Intelligence credentials. I’m eager to contribute to international and multicultural environments in Business Process Automation, AI Operations, and Process Improvement roles.

Experience

Work history, roles, and key accomplishments

Secretaria da Fazenda e Planejamento do Estado de São Paulo logoSP
Current

Tax Process Operations Supervisor

Apr 2025 - Present (1 year 6 months)

I supervise customer service operations and the management of electronic administrative tax procedures, coordinating workflow distribution, operational support, and process optimization to ensure efficiency, accuracy, and compliance with deadlines.

My responsibilities include overseeing the handling and processing of electronic tax protocols, monitoring administrative workflows, and supporting te

Secretaria da Fazenda - SP logoSS
Current

Process Analyst

Jul 2021 - Present (5 years 3 months)

I work in the analysis and management of electronic tax administrative processes, focusing on document verification, procedural compliance, and adherence to applicable regulations and administrative procedures.

My experience includes reviewing and processing electronic taxpayer submissions, conducting document analysis, and formalizing administrative tax procedures within digital systems. I also

Secretaria da Fazenda e Planejamento do Estado de São Paulo logoSP
Current

Process Analyst

Jul 2021 - Present (5 years 3 months)

I work in the analysis and management of electronic tax administrative processes, focusing on document verification, procedural compliance, and adherence to applicable regulations and administrative procedures.

My experience includes reviewing and processing electronic taxpayer submissions, conducting document analysis, and formalizing administrative tax procedures within digital systems. I also

Secretaria da Fazenda e Planejamento do Estado de São Paulo logoSP

Governance, Risk & Compliance (GRC) Analyst | Process Improvement

Apr 2018 - Jun 2021 (3 years 2 months)

I conducted internal audits and risk management projects within the public administration sector, focusing on compliance analysis, process mapping, operational improvement, and the strengthening of internal controls, governance, and compliance practices.

My responsibilities included planning and executing internal audits across government departments, reviewing administrative processes for compli

Secretaria da Fazenda e Planejamento do Estado de São Paulo logoSP

Special Commission Chair | Administrative and Legal Review

Aug 2017 - Mar 2018 (7 months)

I coordinated the technical and documentary analysis of administrative processes related to the granting of special pensions within the public sector, focusing on legal compliance, document validation, historical research, and administrative decision support.

As a member of the commission responsible for reviewing special pension requests related to the Constitutionalist Revolution of 1932, I con

Secretaria da Fazenda - SP logoSS

Administrative Operations Assistant

Sep 2009 - Mar 2018 (8 years 6 months)

I performed administrative and operational activities related to payroll processing and personnel administration within the public sector, ensuring accuracy, compliance, and efficiency in employee records and financial procedures.

My responsibilities included analyzing and applying applicable legislation for salary calculations, position substitutions, bonuses, allowances, and personnel-related e

Secretaria do Verde e do Meio Ambiente logoSA

Environmental Education Facilitator – Urban Trails Project

Jan 2008 - Aug 2008 (7 months)

I participated in the development, implementation, and coordination of guided Environmental Education programs within municipal parks, focusing on public engagement, sustainability awareness, and educational outreach initiatives.

My responsibilities included designing and conducting monitored environmental trails, creating informational materials and brochures for guided and self-guided education

Library Services logoLS

Periodicals Preservation Technician

Oct 2007 - Jan 2008 (3 months)

I worked on a temporary archival preservation project involving the identification, organization, and restoration of part of the periodicals collection belonging to the Mario de Andrade Library, which had been relocated and stored at the Prestes Maia Library in Santo Amaro.

My responsibilities included reviewing and cataloging archived materials, supporting preservation and restoration activities

Singular Comunicações de Resultados logoSR

Media Relations Assistant

Jan 2007 - Jun 2007 (5 months)

I was responsible for supporting corporate communication and media relations activities, including the preparation of press releases, reports, media monitoring, and coordination of interviews with journalists.

My work involved developing communication materials, managing press outreach initiatives, organizing media coverage reports and clippings, and supporting institutional visibility and public

Editora JBC logoEJ

Editorial and Communications Specialist

Apr 2005 - Apr 2006 (1 year)

I worked in editorial production and content development focused on the anime, manga, and entertainment industry, with responsibilities involving text editing, proofreading, translation, and content standardization for both digital and print publications.

My experience included writing articles, conducting interviews, and covering major anime and manga events such as Anime Friends and AnimeCon fo

Education

Degrees, certifications, and relevant coursework

GO

Google

Start Writing Prompts like a Pro

Sep 2026

UW

University of Washington

Business English: Networking

Jul 2026

ES

Estácio

Postgraduate Degree in Public Law, Constitutional, Administrative, and Tax Law

2023 - 2023

EB

ESAB - Escola Superior Aberta do Brasil

Bachelor's Degree in Business Administration, Business/Commerce, General

2017 - 2019

US

USP

Bachelor's degree, HISTORY

2005 - 2009

PU

PUC-SP

Bachelor's Degree, Journalism

2002 - 2005

Tech stack

Software and tools used professionally

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