At NHG, I manage more than 350 live cases involving repairs, damp and mould, structural concerns, safeguarding, decants and rehousing. I coordinate with residents, surveyors, contractors and internal teams, and support Stage 2 complaints and Housing Ombudsman cases through accurate records, follow-up and customer updates.
Across NHG, Brent Council, Croydon Council and Hounslow Council, I’ve handled complex housing and service enquiries across phone, live chat, email and case systems. I’ve also coordinated repairs and resident moves, monitored contractor actions, and prepared reports for senior managers; through Empathy Aid CIC, I support people exploring accommodation options.
