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@bentheobald
Adaptable Residential Services Coordinator with extensive experience in support services.
United KingdomI am an adaptable Residential Services Coordinator with extensive experience in providing first-class results across various sectors, including housing, administration, and welfare support. My dedication to quality and diligent work ethic have enabled me to meet job demands and deadlines effectively. Currently, I work at Sage Homes, where I manage tenant inquiries and maintenance requests, improving tenant satisfaction through efficient communication and streamlined operations.
Throughout my career, I have supported vulnerable individuals in overcoming employment barriers, developed personalized action plans, and facilitated communication between job seekers and employers. My experience as a Homeless Prevention & Options Officer at Luton Borough Council allowed me to adhere to legal practices while providing critical support to individuals in need. I have a proven track record of enhancing client understanding of welfare services and implementing strategies for professional development.
With a strong background in client advocacy and empathetic communication, I excel in building rapport and trust with clients. My leadership abilities have been demonstrated in various roles, including as a Sales Supervisor, where I led a team to achieve key performance indicators. I am committed to making a positive impact in the community and continuously seek opportunities for professional growth.
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Work history, roles, and key accomplishments
Sage Homes
Jan 2023 - Present (2 years 10 months)
As a Residential Services Coordinator, I utilize CRM systems to support various teams, manage tenant inquiries, and improve tenant satisfaction. I develop property protocols, conduct inspections, and facilitate communication between residents and management, ensuring compliance with health and safety regulations.
Jobs-22
Jan 2021 - Jan 2023 (2 years)
Supported vulnerable individuals in overcoming employment barriers by developing personalized action plans and facilitating communication between job seekers and employers. Collaborated with agencies to provide comprehensive support and monitored client progress towards employment goals.
Luton Borough Council
Jan 2020 - Jan 2021 (1 year)
Processed homelessness applications while adhering to legal practices. Provided support on housing legislation and monitored client progress, contributing to the council's homeless prevention efforts through expert advice and support.
Luton Borough Council
Jan 2020 - Jan 2020 (0 months)
Managed crisis support applications, facilitated access to financial support, and provided guidance on housing issues. Maintained accurate records and demonstrated empathy in sensitive situations, playing a key role in welfare support services.
Luton Borough Council
Jan 2018 - Jan 2020 (2 years)
Collaborated with legal teams to assist disabled individuals with debt recovery. Developed tailored payment plans and provided information on essential resources, ensuring clear communication and trust with clients.
Wickes
Jan 2016 - Jan 2018 (2 years)
Led a team of 6, overseeing daily operations and performance. Conducted training, monitored KPIs, and implemented strategies to improve sales and customer service efficiency, fostering a positive team environment.
Long Island Hebrew School
Jan 2016 - Jan 2016 (0 months)
Delivered engaging lessons on animal care to students, adapted teaching methods for diverse learning styles, and provided educational support while ensuring safety and well-being of younger students.
Debenhams
Jan 2015 - Jan 2016 (1 year)
Provided exceptional customer service in a fast-paced environment, managed financial transactions, and ensured compliance with hygiene standards while collaborating with the catering team to deliver high-quality service.
Degrees, certifications, and relevant coursework
BTEC Level 3 Extended Diploma, Animal Management
Grade: Distinction
Completed BTEC Level 3 Extended Diploma in Animal Management with a focus on advanced animal care practices, welfare, and management techniques.
BTEC Level 2 Diploma, Animal Care
Grade: Distinction
Achieved BTEC Level 2 Diploma in Animal Care, covering essential principles of animal care and welfare.
GCSE, General Education
Completed 11 GCSEs with a focus on foundational subjects including English and Maths.
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