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Open to opportunities

Ben Theobald

@bentheobald

Adaptable Residential Services Coordinator with extensive experience in support services.

United Kingdom

What I'm looking for

I am looking for a role that allows me to support vulnerable populations while fostering professional growth in a collaborative environment.

I am an adaptable Residential Services Coordinator with extensive experience in providing first-class results across various sectors, including housing, administration, and welfare support. My dedication to quality and diligent work ethic have enabled me to meet job demands and deadlines effectively. Currently, I work at Sage Homes, where I manage tenant inquiries and maintenance requests, improving tenant satisfaction through efficient communication and streamlined operations.

Throughout my career, I have supported vulnerable individuals in overcoming employment barriers, developed personalized action plans, and facilitated communication between job seekers and employers. My experience as a Homeless Prevention & Options Officer at Luton Borough Council allowed me to adhere to legal practices while providing critical support to individuals in need. I have a proven track record of enhancing client understanding of welfare services and implementing strategies for professional development.

With a strong background in client advocacy and empathetic communication, I excel in building rapport and trust with clients. My leadership abilities have been demonstrated in various roles, including as a Sales Supervisor, where I led a team to achieve key performance indicators. I am committed to making a positive impact in the community and continuously seek opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

SH
Current

Residential Services Coordinator

Sage Homes

Jan 2023 - Present (2 years 5 months)

As a Residential Services Coordinator, I utilize CRM systems to support various teams, manage tenant inquiries, and improve tenant satisfaction. I develop property protocols, conduct inspections, and facilitate communication between residents and management, ensuring compliance with health and safety regulations.

JO

Employment Coach

Jobs-22

Jan 2021 - Jan 2023 (2 years)

Supported vulnerable individuals in overcoming employment barriers by developing personalized action plans and facilitating communication between job seekers and employers. Collaborated with agencies to provide comprehensive support and monitored client progress towards employment goals.

LC

Homeless Prevention & Options Officer

Luton Borough Council

Jan 2020 - Jan 2021 (1 year)

Processed homelessness applications while adhering to legal practices. Provided support on housing legislation and monitored client progress, contributing to the council's homeless prevention efforts through expert advice and support.

LC

Adult Social Care Debt Recovery Officer

Luton Borough Council

Jan 2018 - Jan 2020 (2 years)

Collaborated with legal teams to assist disabled individuals with debt recovery. Developed tailored payment plans and provided information on essential resources, ensuring clear communication and trust with clients.

LC

Welfare Support Coordinator

Luton Borough Council

Jan 2020 - Jan 2020 (0 months)

Managed crisis support applications, facilitated access to financial support, and provided guidance on housing issues. Maintained accurate records and demonstrated empathy in sensitive situations, playing a key role in welfare support services.

WI

Sales Supervisor

Wickes

Jan 2016 - Jan 2018 (2 years)

Led a team of 6, overseeing daily operations and performance. Conducted training, monitored KPIs, and implemented strategies to improve sales and customer service efficiency, fostering a positive team environment.

LS

Teaching Assistant

Long Island Hebrew School

Jan 2016 - Jan 2016 (0 months)

Delivered engaging lessons on animal care to students, adapted teaching methods for diverse learning styles, and provided educational support while ensuring safety and well-being of younger students.

Education

Degrees, certifications, and relevant coursework

SC

Shuttleworth College

BTEC Level 3 Extended Diploma, Animal Management

Grade: Distinction

Completed BTEC Level 3 Extended Diploma in Animal Management with a focus on advanced animal care practices, welfare, and management techniques.

SC

Shuttleworth College

BTEC Level 2 Diploma, Animal Care

Grade: Distinction

Achieved BTEC Level 2 Diploma in Animal Care, covering essential principles of animal care and welfare.

BA

Barnfield South Academy

GCSE, General Education

Completed 11 GCSEs with a focus on foundational subjects including English and Maths.

Tech stack

Software and tools used professionally

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Ben Theobald - Residential Services Coordinator - Sage Homes | Himalayas