Sujoy Chowbey

SC

Looking for a job

Sujoy Chowbey

@sujoychowbey

Application support specialist at Kale Logistics Solutions who monitored logistics application SLAs and validated releases through functional testing and UAT.

At Kale Logistics Solutions Pvt Ltd, I monitored application SLAs, supported production issues, and performed functional testing and UAT validation of logistics applications. I managed defect lifecycles in TFS and shared SLA and QA reports with stakeholders.

Across logistics and customer support roles, I handled incidents and escalations, tracked service commitments, and coordinated with technical teams on issue resolution. My experience includes cargo automation testing and support, shipment operations, and customer service at FedEx Express and Jet Airways (TCeS).

Experience

Work history, roles, and key accomplishments

KL

Sr. Associate – Quality Control

Kale Logistics Solutions Pvt Ltd

Jun 2023 - Jan 2026 (2 years 7 months)

Monitored application SLAs and ensured timely resolution of incidents and defects. Performed end-to-end functional testing and UAT validation of logistics applications.

SLA Monitoring Incident Management Defect Tracking UAT Functional Testing TFS Root Cause Analysis Production Support

KL

Support Executive – Application Support & SLA Operations

Kale Logistics Solutions Pvt Ltd

Jun 2022 - May 2023 (11 months)

Managed customer tickets, incidents, and service requests within defined SLAs. Coordinated with internal teams for quick resolution of production issues.

SLA Management Incident Management Ticketing Systems Dashboard Reporting System Monitoring

KL

Customer Experience Manager

Kart2Door – Quantum ID India Pvt Ltd

Feb 2022 - May 2022 (3 months)

Led a team of support executives and ensured SLA adherence across operations. Managed customer escalations and incident resolution workflows.

SLA Management Team Leadership Escalation Handling Jira Bug Tracking Operations Management

BL

Assistant Manager – Operations

Brring Integrated Logistics Pvt Ltd

Dec 2019 - Jul 2020 (7 months)

Ensured fleet operations compliance and SLA-based delivery tracking. Analyzed operational data to reduce delays and improve efficiency.

Operations Management SLA Tracking Data Analysis Process Optimization Billing Validation

SG

Assistant Manager – Cargo Automation

Sovika Group

Jun 2018 - Nov 2019 (1 year 5 months)

Supervised cargo automation systems and software testing processes. Managed incident reporting and resolution coordination.

Cargo Automation Software Testing Incident Management Reporting Coordination

SG

Executive – Cargo Automation

Sovika Group

Sep 2015 - May 2018 (2 years 8 months)

Conducted manual testing and system validation. Identified and reported defects for system improvements.

Manual Testing Systems Validation Defect Reporting Data Accuracy

FE

Customer Relations Representative

Aug 2010 - Aug 2015 (5 years)

Handled customer queries, escalations, and SLA commitments. Resolved critical shipment issues within defined timelines.

Customer Service Escalation Handling SLA Management problem resolution

JT

Customer Service Professional

Jet Airways (TCeS)

Jan 2006 - Jan 2010 (4 years)

Managed cargo bookings, tracking, and customer interactions. Ensured high service levels and adherence to SLAs.

Cargo Operations Customer Service SLA Adherence Booking Management

Education

Degrees, certifications, and relevant coursework

AA

Aakriti E-Learning Academy

QA Manual Testing Certification, QA Manual Testing

Completed a QA Manual Testing Certification in 2020.

XU

Xavier's International University

Bachelor of Arts, Economics

Completed a Bachelor of Arts in Economics in 2007.

IH

IHCTM

IATA-FIATA Certification, IATA-FIATA

Completed an IATA-FIATA Certification in 2004.

JE

Jetking

Diploma, Hardware & Networking

Completed a Diploma in Hardware & Networking in 2001.

Tech stack

Software and tools used professionally

Jira

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

85k+ INR

Job categories

Application Support Specialist QA Analyst Customer Support Manager Operations Manager

Skills

Application Support Production Support SLA Monitoring Incident Management Problem Management Defect Lifecycle Process Functional Testing User Acceptance Testing Root Cause Analysis Customer Escalation Handling Logistics Cargo Operations Process Improvement SLA Reporting Data Validation

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