sujit kanojia
@sujitkanojia
I resolve customer, delivery, billing, and technical issues through high-volume live chat and CRM support.
IndiaWhat I'm looking for
I've supported US-based DoorDash customers through live chat, resolving delivery, refund, payment, account, and technical issues in a high-volume remote environment.
I exceeded First Contact Resolution targets by 15% while maintaining strong customer satisfaction through accurate, empathetic troubleshooting. I documented service interactions in Zendesk and internal CRM systems with close attention to data privacy and ticket management.
At Suburban Diagnostics in Mumbai, I scheduled priority diagnostic appointments and handled patient inquiries across chat and phone. I also troubleshot billing concerns, escalated critical delays, and managed sensitive medical communications under healthcare confidentiality requirements.
I'm comfortable with Salesforce, Zendesk, CRM platforms, help desk software, Microsoft Office, and Google Suite, and communicate in English, Hindi, and Marathi.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Doordash Process International BPO
Sep 2022 - May 2023 (8 months)
Engaged US-based customers via Live Chat Support, providing real-time technical troubleshooting for high-volume delivery and account inquiries. Resolved complex delivery, refund, and payment disputes while consistently exceeding First Contact Resolution (FCR) targets by 15%.
Customer Service Executive
Suburban Diagnostics
Jan 2021 - Mar 2022 (1 year 2 months)
Scheduled high-priority diagnostic appointments utilizing rapid typing skills to manage concurrent patient inquiries via chat and phone. Troubleshot billing inquiries and escalated critical service delays proactively to ensure seamless healthcare delivery and patient retention.
Education
Degrees, certifications, and relevant coursework
State Board – Mumbai
Higher Secondary Certificate, General Studies
Completed Higher Secondary Certificate (HSC) from State Board, Mumbai in 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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