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Bruna Eloy

@brunaeloy

Cloud engineer at ERGO who implemented Entra PIM and automated SharePoint version-history management with PowerShell.

At ERGO, I support and administer enterprise and hybrid Microsoft environments, troubleshooting escalated issues across Microsoft 365, Entra ID, Intune, and Citrix.

I designed and implemented Microsoft Entra PIM, moving privileged access from direct role assignments to controlled group-based assignments. I also implemented Temporary Access Pass and transitioned Microsoft 365 licensing to group-based licensing.

I developed PowerShell automation for SharePoint version-history management and storage optimization after a file-server migration. Earlier, at ALLEN INFORMATICA, I supported SharePoint and SQL Server environments for financial-sector clients.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer L2

Current

ERGO

Nov 2024 - Present (1 year 10 months)

Support and administer enterprise and hybrid environments for clients, including organisations with 1,000+ users. Troubleshoot and resolve escalated issues across Microsoft 365, Entra ID, Intune, endpoint management, authentication, and Citrix environments.

Service Desk Analyst L1

ERGO

Jun 2023 - Oct 2024 (1 year 4 months)

Provided L1 technical support within a 24/7 MSP environment, supporting users across multiple time zones through a follow-the-sun support model. Supported Microsoft 365, Windows 11, modern authentication, endpoint management, and Citrix virtualisation technologies.

Microsoft 365 Windows 11 MFA Windows Hello Tap Intune SCCM Citrix Studio Citrix Director ControlUp

Service Desk Analyst L1

KBC Bank

May 2022 - May 2023 (1 year)

Delivered remote and desk-side IT support within a banking environment. Supported user onboarding, device staging, deployment, and hardware troubleshooting.

Active Directory Security Groups File Share Management Deployment hardware troubleshooting

Infrastructure Analyst

Allen Informatica

Feb 2014 - Nov 2016 (2 years 9 months)

Provided infrastructure support for SharePoint and SQL Server environments serving financial-sector clients. Installed and configured SharePoint and SQL Server on Windows Server 2008/2012.

SharePoint SQL Server Windows 2008 Windows Server 2012 Infrastructure Support

Education

Degrees, certifications, and relevant coursework

Munster Technological University

Certificate in Cloud Computing, Cloud Computing

Activities and societies: Academic cloud experience: AWS environments, with Python and Bash scripting.

Certificate in Cloud Computing (Level 8) covering cloud infrastructure, architecture, automation, scripting, and security, with hands-on AWS experience.