Suhail Shabeer

Performed SQL investigations in PostgreSQL to identify backend mismatches and data inaccuracies, managed platform-wide quality checks and suppression lists, and produced escalations with reproduction steps to assist engineering in resolving system issues.

Built a Notion CRM and performance reports, reduced operational redundancy by 30% via improved Customer.io workflows, and improved service turnaround time by 15% through KPI monitoring and resource allocation.

Standardised communication workflows and operational SOPs across languages, managed 100+ work orders and reduced maintenance resolution time by 40% through scheduled checks and process improvements.

Managed 100–130 clients through the UK conveyancing process, ranked top three for Trustpilot and Google reviews, and drove revenue through problem resolution and cross-selling.

Performed sales activities for the family automotive business, contributing to business growth and customer acquisition from 2017 to 2023.

Founded and operated an entrepreneurial food venture, overseeing sales, operations and customer experience to establish market presence.

Delivered product training and support to customers and staff, improving product knowledge and adoption during the tenure.

Provided business solutions and supported operations to improve service delivery and internal processes during the role.

Managed operations for an e-commerce platform, supporting order processing and operational workflows from 2014 to 2015.

BSc in Management & Economics awarded by the University of London in 2014.

Secondary education at Lyceum International School, Nugegoda.