leshani jayasinghe

Collaborated with client-side teams to ensure consistent internal process handovers. Built and executed content calendars across Instagram and Facebook with visual and copy alignment.

Planned and executed destination and local weddings in Sri Lanka, managing all aspects of event logistics. Served overseas clients with seamless coordination across vendors, venues, and timelines.

Improved appointment attendance and payment rates by 20% through proactive follow-ups with high-risk clients. Introduced a centralised Excel tracker for appointments, documentation, and insurance status, streamlining onboarding and improving team efficiency.

Led end-to-end operations for TOUCH, Sri Lanka’s first NFC prepaid solution, overseeing onboarding, tech coordination, audits, and internal readiness as the sole operations lead. Represented operations in technical meetings, supported compliance checks, and ensured day-to-day execution ran smoothly.

Handled full vendor acquisition, onboarded movie theatres and event organisers, negotiated commission structures, and led high-value partner engagement. Organised major promotional events to increase platform visibility and downloads.

Led the customer experience for eZ Cash, overseeing the full user journey redesign across the Genie App and USSD, resulting in improved usability, higher transaction completion, and increased customer satisfaction. Improved NPS from 26% to 40% through structured feedback loops and CX enhancements.

Organised employee-focused internal events from concept to execution. Coordinated cross-functional teams and managed vendors, speakers, logistics, and budgets.

Led the complete customer-centric process transformation during the Suntel merger. Used value stream mapping to remove non-value-adding steps and improve overall operational efficiency.

Completed an MBA program, focusing on advanced business management principles and practices. Gained expertise in strategic planning, financial management, and organizational leadership.

Obtained an Advanced Diploma in Business Management, covering core business functions and management techniques. Developed a strong foundation in business operations and administration.

Completed the SEO Masterclass, gaining in-depth knowledge of search engine optimization strategies and techniques. Focused on improving website visibility and organic search rankings.

Achieved Certified Digital Marketing Associate status from Meta, demonstrating proficiency in Meta's advertising platforms and digital marketing best practices. Focused on campaign execution and performance analysis.

Completed a Diploma in Practical Digital Marketing, acquiring practical skills in various digital marketing channels. Covered topics such as social media marketing, content marketing, and email marketing.

Obtained Lean Six Sigma Yellow Belt certification, learning fundamental principles of Lean and Six Sigma methodologies. Focused on process improvement and waste reduction.

Earned PMP certification from the Institute of Project Management USA, validating expertise in project management principles and practices. Demonstrated ability to lead and direct projects effectively.