Open to opportunities

Sufy R

@sufyr

Message

I drive customer retention, expansion, and revenue growth in SaaS.

India

Message

What I'm looking for

I'm looking to build scalable customer success and growth operations in high-growth SaaS, EdTech, or HealthTech environments, using AI-driven automation, customer analytics, and cross-functional leadership to improve retention, expansion, and revenue.

I'm driving enrollment growth for Newton School's newly launched AI Engineering program, owning revenue operations from lead generation and conversion through onboarding and escalation management. I've built the processes needed to support its transition from pilot to growth stage.

At Classplus, I led an eight-member Customer Success team to 100% quarterly KPI attainment, reduced onboarding time-to-value by 30%, and improved CSAT to 90%. Through segmentation, QBRs, AI-driven lifecycle communication, and customer analytics, I improved retention by 20%, delivered 40% YoY upsell growth, and raised net revenue retention to 115%.

Previously at Onco, I re-engineered lead funnels to improve conversion by 60%, built customer lifecycle workflows, and maintained CSAT above 90% across Customer Success and pre-sales teams. I enjoy turning customer success into a growth engine through scalable operations, strong stakeholder management, and data-led engagement.

Experience

Work history, roles, and key accomplishments

Current

Sales Growth Manager

Current

Newton School

Mar 2026 - Present (6 months)

Spearheaded enrollment growth strategy for a newly launched AI Engineering program, driving adoption during its critical pilot phase. Owned end-to-end revenue operations across sales creative development, prospect conversion, onboarding, and escalation management.

SEO Lead Generation Revenue Operations Sales Strategy Customer Lifecycle Management Landing Page Optimization Social Media Marketing Conversion Rate Optimization