Sufal-madman User
@sufal-madmanuser
I support IT infrastructure, networking, and end-user technical issues.
IndiaWhat I'm looking for
I'm currently a Senior Technical Engineer L1 at Infosys, following Technical Support Engineer experience at Infocellent IT Services and IT Trainee experience at Ideas For Transformation.
I bring hands-on knowledge of hardware, networking, Windows Server 2019, Red Hat Linux, routing, switching, WAN, VPN, and MPLS. My earlier customer support roles at Amazon India and Globiva strengthen my ability to support users effectively.
Experience
Work history, roles, and key accomplishments
Senior Technical Engineer L1 at Infosys, providing technical support and ensuring system reliability.
Technical Support Engineer
Infocellent IT Services Pvt Ltd
Sep 2023 - Jan 2025 (1 year 4 months)
Provided technical support and resolved customer issues at Infocellent IT Services.
IT Trainee
Ideas For Transformation Pvt Ltd
Mar 2023 - Sep 2023 (6 months)
IT Trainee at Ideas For Transformation, gaining hands-on experience in IT operations.
CS Associate
Globiva Services Pvt Ltd
Oct 2021 - Mar 2022 (5 months)
Customer service associate handling customer queries and support at Globiva Services.
SPS Associate
Amazon India
Jan 2021 - Oct 2021 (9 months)
SPS Associate at Amazon India, supporting seller services and operations.
CS Associate
Amazon India
Jun 2020 - Dec 2020 (6 months)
Customer service associate at Amazon India, handling customer inquiries and support.
Education
Degrees, certifications, and relevant coursework
Future Institute of Engineering and Management
Master of Computer Applications, Computer Applications
Completed Master of Computer Applications from Future Institute of Engineering and Management in 2022.
Future Institute of Engineering and Management
Bachelor of Computer Applications, Computer Applications
Completed Bachelor of Computer Applications from Future Institute of Engineering and Management in 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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