Sueann Rizzo

I am a Practice Operations Trainer Analyst with ten years of hands-on experience training clinicians and staff on Epic and other healthcare applications. I design and maintain role-based curriculum, training environments, and a variety of instructional materials to support upgrades, optimization, and new-hire education.

I partner with Application Analysts, Super Users, DTS, and operational/revenue leadership to align training with system configuration, compliance, and revenue-cycle improvements, and I serve as a subject matter expert and liaison during implementations and upgrades.

My efforts have streamlined change management and training administration—reducing task time by 40%—while increasing user proficiency and training accuracy by 95%, with 92% participant satisfaction in course outcomes.