Sudheer Kotha

Leads post-sale success, retention, and expansion for a 400+ client portfolio on a conversational-AI and WhatsApp Business Platform product. Built AI-powered analytics and client-intelligence dashboards, and created churn-prediction and NPS-scoring models.

Owned end-to-end delivery of global supply-side initiatives for Samsung CTV, ensuring scope, timeline, quality, and cost targets. Led vendor management, ran global privacy operations, and reduced global process latency by 35% via automation.

Supported 20+ global publisher accounts, improving viewability, ad-fraud prevention, and deal optimization using MOAT and ad-tech tooling. Designed and distributed monthly client newsletters and ran client training to lift product adoption and ROI.

Onboarded and managed 100+ APAC clients representing $100K monthly recurring revenue. Delivered product demos and training on SaaS analytics dashboards and custom S2S/API integrations, and reduced churn by 15% via proactive engagement.

Managed 100+ APAC clients at $200K MRR, training partners on the SaaS platform. Drove renewals, upsells, and contract management to a 97% client-retention rate.

Led performance-marketing and programmatic campaigns (DV360) across mobile app, VAS, and affiliates; scaled VAS to $100K+ in 6 months through global partner onboarding. Managed ad-tech stack and implemented optimization strategies improving CTR, CPA efficiency, and ROAS.

Directed the operations team and launched multiple in-house mobile-app campaigns. Designed and improved product features from analytics insights and market benchmarking.

Pursued a Bachelor of Technology in Electrical Engineering at the Indian Institute of Technology, Jodhpur.