TEJAS KOKIL

Owns monthly, quarterly, and annual performance reporting across QA, retention, growth, and customer trends. Analyzed account and support data to identify root causes behind at-risk accounts, retaining 78% of at-risk customers and protecting recurring revenue.

Analyzed account and product-integration data to convert a hesitant prospective client into a live account, generating $48,000 in additional revenue within the first month. Grew monthly revenue from $200,000 to $250,000 by optimizing product integration and API implementation.

Supported customers across outbound calls, chat, and email, maintaining strong SLA adherence and data accuracy across systems. Recognized as top performer of the pilot batch and mentored new hires on technical queries and process documentation.

Trained and mentored new-hire batches through certification, running refresher sessions and structured feedback to accelerate ramp-up. Partnered with the process trainer to track performance data, identify early warning signs, and maintain quality standards.

Handled insurance claims support for single-vehicle accidents via calls and email, coordinating data and communication between insured parties and repairers.

Provided technical support for advertisers and publishers worldwide, coordinating affiliate code integration and approvals.

Pursuing a Bachelor of Commerce degree through distance learning, currently in the 3rd year, 5th semester.

Completed Higher Secondary Certificate in 2011.