sudesh waghmare
@sudeshwaghmare
I lead reliable 24x7 e-commerce platforms, production support, incident response, and Azure operations.
IndiaWhat I'm looking for
At Ascendion, I lead L1 production support for DICK’S Sporting Goods, Golf Galaxy, and Public Lands, keeping high-traffic US e-commerce platforms available around the clock. I monitor production health, lead P1/P2 incident bridges, manage batch operations, and deliver revenue-critical pricing, promotion, product visibility, and redirect changes.
I’ve supported peak Black Friday, Cyber Monday, Christmas, and New Year trading at 3–4x normal traffic while maintaining 100% SLA compliance. I use Grafana, Prometheus, Kibana, Instana, AppDynamics, Control-M, Jenkins, Akamai, ServiceNow, SQL, and Azure to investigate issues, automate operations, and restore services quickly.
Previously, I provided L1/L2 support for AT&T applications through Amdocs and Collabera, automating repetitive tasks with Shell scripting and driving root-cause analysis. I’m an Azure Administrator Associate certified engineer recognized for operational excellence, stakeholder communication, and practical runbooks that help teams operate resilient platforms.
Experience
Work history, roles, and key accomplishments
Lead Engineer - Platform Operations
Ascendion Engineering Pvt. Ltd.
Jun 2023 - Present (3 years 2 months)
Lead the L1 Production Support team for high-traffic US retail eCommerce platforms, ensuring 24x7 operational support, SLA adherence, and rapid incident resolution. Monitor production health via Grafana, Prometheus, ELK Stack, Instana, and AppDynamics; manage batch jobs in Control-M and execute critical production changes.
Provided L1/L2 production support for telecom and order management applications, ensuring high system availability and resolving order processing issues within SLA. Automated repetitive tasks using Shell scripting, performed root cause analysis, and collaborated with cross-functional teams.
Delivered production support and system analysis for AT&T telecom applications as part of the Amdocs delivery team, prior to full-time conversion at Amdocs.
Cataloging Executive
Lumina Datamatics
Sep 2017 - Dec 2018 (1 year 3 months)
Monitored daily service tickets and maintained service levels for Walmart's e-commerce catalog operations. Managed product file creation, reattribution, and tagging; performed shelf audits and backend facet blacklisting/whitelisting using Editorial and Tango tools.
Education
Degrees, certifications, and relevant coursework
B.E., Electronics & Telecommunication Engineering, Aurangabad
Bachelor of Engineering, Electronics & Telecommunication Engineering
Bachelor of Engineering in Electronics and Telecommunication Engineering from Aurangabad.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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