Manickam manickam

I am a dedicated Technical Support Engineer with extensive experience in IT service management, incident resolution, and system stability. My career has been focused on ensuring high availability and minimal downtime for mission-critical systems, utilizing tools like Dynatrace and ServiceNow for proactive issue identification and resolution. I thrive in collaborative environments, working closely with cross-functional teams to tackle complex challenges and enhance system performance.

Throughout my career, I have successfully managed incident tickets, ensuring compliance with SLAs and timely resolutions. My commitment to continuous improvement is evident in my achievements, including a 10% reduction in ticket volume and a 25% improvement in resolution timelines through comprehensive problem management documentation. I am eager to contribute my skills and knowledge to a challenging role in the Computer/Network Security industry, fostering growth and innovation.