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Suchismit Guha

@suchismitguha

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Driven Product Manager with expertise in B2B and B2C environments.

India

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What I'm looking for

I seek a dynamic role that fosters innovation, collaboration, and growth opportunities.

I am a driven and user-focused Product Manager with hands-on experience in both B2B and B2C environments. My expertise lies in product strategy, stakeholder collaboration, and data-driven decision-making. I have a proven track record of enhancing user engagement and satisfaction through innovative product solutions. My experience includes leading cross-functional teams to deliver impactful features that align with user needs and business goals.

Throughout my career, I have successfully spearheaded projects that integrate advanced technologies, such as the WhatsApp Business API and Razorpay payment gateway, achieving significant improvements in operational efficiency and user experience. I am passionate about leveraging data insights to inform product development and continuously enhance user satisfaction. My commitment to collaboration and problem-solving drives me to create products that not only meet but exceed user expectations.

Experience

Work history, roles, and key accomplishments

Assistant Product Manager

Kitaabh

Jan 2025 - Mar 2025 (2 months)

Led beta-stage initiatives including WhatsApp API and Razorpay integration, boosting system stability (95%) and transaction success (100%). Improved ops with barcode automation and POS wireframes (70% adoption). Conducted 15+ user interviews, raising satisfaction by 22%. Delivered 3 key features on time via clear PRDs and cross-functional tools.

WhatsApp Business API Wireframing User Interviews Jira Notion Confluence PRD Documentation

Customer Success Analyst

PrivateCircle

Aug 2023 - Jan 2025 (1 year 5 months)

Collaborated with founders on a new Dashboard, boosting engagement by 25%. Led UAT with 98% bug-free releases and zero critical launch issues. Ran 20+ user interviews, reducing churn by 15%. Used SQL and usage data to guide feature prioritization. Managed timelines, created PRDs, and drove discovery with wireframes via Figma, Miro, and docs on JIRA, Notion, and Confluence.

User Acceptance Testing SQL Jira Confluence Notion Figma Miro User Interviews

Chat Associate I

TTEC India

Apr 2022 - Jul 2023 (1 year 3 months)

Analyzed 1,000+ chat interactions to improve checkout flow, boosting conversions by 15%. Tagged recurring issues via metadata, reducing drop-offs by 20%. Logged insights in CRM to clarify feature requests by 25%. Conducted competitive benchmarking, driving upsell growth by 15% and improving product differentiation by 10%.

User Behavior Analysis CRM Systems Competitive Benchmarking Data Analysis

Education

Degrees, certifications, and relevant coursework

University of Calcutta

Bachelor of Commerce, Accounting & Finance

2015 - 2018

Completed a Bachelor of Commerce degree with a specialization in Accounting & Finance. Gained foundational knowledge in financial principles and accounting practices.