At Thinkyantra Solutions Pvt. Ltd., I contribute to an omnichannel customer engagement SaaS platform that connects five messaging channels with CRM, payments, and productivity integrations. I secured Meta tech-provider permissions for WhatsApp, Instagram, and Messenger, managing the submission process and responding to review feedback.
I write PRDs, user stories, and acceptance criteria from client requirements, and submit ranked bug and feature lists ahead of sprint planning. I also test releases, document bugs, and maintain the team’s ClickUp ticket and bug tracking system.
At Rampwin, I owned third-party integrations including WhatsApp Business API, Shopify, Razorpay, and Shiprocket, supporting setup and troubleshooting. I also investigated issues with MongoDB queries and Postman, and earlier tested features in QA and staging before release.
