Looking for a job

success favour

@successfavour

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I retain B2B customers, resolve complex support issues, and uncover revenue opportunities across fintech and SaaS.

Nigeria

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What I'm looking for

I'm seeking a full-time, remote-ready customer success or support role with EST availability, where I can drive retention, resolve client issues, support onboarding, and identify growth opportunities.

At Agenda Group, I support 200+ B2B accounts through onboarding and post-sale engagement, maintaining 85% client retention and contributing to a 15% increase in sales revenue through upselling and cross-selling.

Previously at VGF Fintech, I resolved billing, account, and transaction disputes to achieve 96% customer satisfaction while turning client feedback into product insights that accelerated feature implementation by 30%.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Associate

Current

Agenda Group

Nov 2023 - Present (2 years 10 months)

Maintained an 85% client retention rate across 200+ B2B accounts and drove a 15% increase in sales revenue through upselling and cross-selling. Achieved top-tier quality scores and managed multi-channel support for 50+ accounts.

HubSpot Excel Google Workspace Live Chat Ticket Management Order Processing Escalation Handling Upselling Cross Selling Needs Analysis Conflict Resolution Emotional Intelligence Active Listening Multitasking CSAT NPS Retention

Associate Customer Support Representative

VGF Fintech

Aug 2022 - Oct 2023 (1 year 2 months)

Built strong client relationships in fintech, achieving an 80% retention rate and contributing to a 15% boost in account revenue through cross-selling. Resolved complex disputes with a 96% customer satisfaction rating and championed client feedback to product teams.