Open to opportunities

Subhash Kumar Thankappan

@subhashkumar

Message

Seasoned Professional in end-to-end Program/Project Management, Service Delivery

Malaysia

Message

What I'm looking for

Looking for a challenging role that leverages my expertise in program and project delivery management, service delivery management, and organization leadership to drive business growth and success.

Subhash Kumar Thankappan is a seasoned professional with 22 years of experience in end-to-end delivery, program/project management, managed services, organization leadership, implementation, and professional services. He has led mid to large cross-domain teams of technical, functional, business analysts, QA, and customer success, executing and delivering development and support projects.

With expertise in project initiation, risk assessment, and mitigation planning, as well as business liaison and stakeholder management, Subhash is proficient in budgeting, invoicing, and executing project close-out. He is well-versed in Waterfall and Agile project management approaches, particularly Agile-based Scrum project management.

Subhash has a proven track record in building strong client relationships and ensuring customer satisfaction. He is skilled in onboarding, support, and proactive issue resolution to foster long-term partnerships. With expertise in identifying upselling opportunities and implementing strategies for enhanced retention and loyalty, Subhash is a collaborative team player, delivering exceptional client experiences and achieving business objectives.

Experience

Work history, roles, and key accomplishments

Current

Delivery Manager

Current

Inoapps

Sep 2019 - Present (5 years 9 months)

Leading diverse teams to deliver exceptional customer service across multiple industries using Oracle Business Applications. Responsible for managing customer relationships, service levels, and identifying new business growth opportunities in the APAC region.

Oracle Cloud ITIL ServiceNow Project Management Agile Methodologies Team Leadership Customer Relationship Management Incident Management Process Improvement

Project Manager

Capgemini

Jan 2009 - May 2019 (10 years 4 months)

Successfully delivered Salesforce implementations and Oracle ERP projects, overseeing end-to-end project life cycles. Managed large-scale data migrations and conducted comprehensive user training for international teams.

Salesforce Oracle Data Migration Agile Methodologies Project Management User Training Stakeholder Management Scrum Risk Management Change Management

Project Manager

Sony India

Jan 2013 - Apr 2013 (3 months)

Managed Oracle Applications support for modules such as Oracle Financials & SCM, overseeing a team of 20 resources. Conducted resource management, performance reviews, and ensured seamless transitions during upgrades.

Oracle SCM Team Management Performance Reviews Resource Management User Support Project Management Training

Project Lead

Oracle India

Jan 2007 - Jan 2009 (2 years)

Oversaw Oracle Financials & SCM modules support for clients, managing a team of 15 members. Led enhancement projects and ensured quality deliverables through effective project management.

Oracle SCM Team Leadership Project Management Client Management Quality Assurance Change Management Documentation Data Management

Project Lead

NIIT Technologies

Dec 2006 - Oct 2007 (10 months)

Managed projects related to Oracle Applications, ensuring timely and high-quality deliverables while coordinating with clients to understand their needs.

Oracle Project Management Project Coordination Team Management Quality Assurance Documentation Data Management Change Management Stakeholder Engagement

Senior Systems Executive

Mascon Global Ltd.

Jun 2004 - Dec 2006 (2 years 6 months)

Worked on various software development projects, ensuring adherence to established work procedures and standards while delivering high-quality outputs.