Hamza Akram

Managed Deriv web and mobile app, onboarding, MT5 and KYC teams; improved KYC identity success rate from 25% to 75% and raised monthly signup completion from 39% to 68% via A/B testing and UX improvements. Drove OKR adoption to 85% and migrated onboarding and dashboards to a low-code AI platform within a quarter to accelerate delivery.

Coached and coordinated 8+ delivery teams, managed release processes, and guided product managers to optimize backlogs and meet deadlines across cross-functional stakeholders. Implemented risk mitigation strategies and acted as liaison between delivery teams and upper management to improve delivery predictability.

Led agile coaching for five teams and influenced 15+ teams (400+ individuals), achieving 95% effective software delivery and improving user satisfaction by 42% through UI/UX collaboration. Organized dependencies among 10+ teams and chaired training for 30+ staff to increase organizational agility by 30%.

Managed agile execution across 15+ cross-functional IT and business teams, supervised Scrum practices, and increased team efficiency and predictability by 30% in 2020. Identified and resolved 30+ organizational impediments to support a successful Agile transformation.

Designed and built scalable service-oriented .NET systems for global deployment, refactored modules to improve performance and maintainability, and mentored junior developers to boost team productivity. Provided technical support and coordinated inter-team commitments for flagship product integrations.

Completed a Bachelor of Science in Computer Science at Punjab University College of Information Technology, graduating in July 2016.