Across Infosys, HCLTech, Accenture, and Mphasis, I analyzed operational data, incident patterns, and service performance while working in enterprise IT operations.
At HCLTech, I reduced incident resolution time by 20% through process streamlining and workload prioritization. My analysis and knowledge-management improvements also supported a 15% reduction in repeat incidents.
In my current Technical Support Engineer – L2 role at Mphasis, I analyze production incidents, monitor SLA performance, and investigate recurring issues using Root Cause Analysis.
I built a Formula 1 Race Analytics Dashboard that uses Python, Pandas, and SQLite to analyze race and championship data, with interactive visualizations in Streamlit and Plotly. I also hold an MBA in Marketing & Business Analytics.
