pragathi m

I am an advertiser support associate with experience managing high-priority advertiser inquiries at a major e-commerce company, focused on timely resolution, SLA adherence, and cross-functional collaboration.

I analyze performance metrics, produce reports that drive continuous improvement, and have mentored new team members to increase team productivity and service quality.

I also automate repetitive tasks—developing VBA macros to reduce manual effort by 50%—and seek roles where I can apply technical skills, process improvement experience, and customer-focused problem solving.