SUBHAM SEAL

I’m a results-driven Technical Support Engineer and ECM & Content Management specialist with 9.5+ years of experience providing L2/L3 support for enterprise ECM and content management platforms. I’ve supported OpenText eDOCS, OpenText Documentum, and Veeva Vault Quality Docs in multi-client environments for global Life Sciences clients.

I focus on resolving high-priority production incidents through strong incident management, root cause analysis, and knowledge base improvements. I’ve maintained 99.9%+ SLA compliance and supported eDOCS/Documentum upgrades with zero unplanned downtime for GxP-validated environments.

On the platform side, I administer OpenText eDOCS and manage Documentum 6.5 Content Server environments on AIX and Windows, handling docbase maintenance, ADTS, xPlore, and BOCS configuration. I also manage Veeva Vault lifecycles, workflows, permission sets, roles, and security settings, including bulk user imports and validation-driven change execution.

I bring an ITSM-first mindset using ServiceNow and Remedy with ITIL-aligned change management, plus a modern automation perspective from Google Cloud Generative AI Leader certification. I’m energized by AI automation, automation management, and building support processes that reduce repeat incidents and manual effort.