Nicolas Rodriguez

At Toolbox, I deliver multilingual technical support for enterprise SaaS platforms in Spanish, English, and Portuguese. I investigate complex software incidents, validate REST APIs with Postman, run SQL queries, and analyze application logs in Kibana.

I manage support cases in Freshdesk, customer information in Salesforce, and bugs and development tasks in Jira while maintaining SLA compliance. I also create technical documentation and knowledge base articles and partner with Engineering, Product, and Operations to improve service quality.

Previously at Tata Consultancy Services, I supported infrastructure for a major U.S. retail client with more than 1,500 locations. I worked across server virtualization, physical-to-virtual migrations, POS systems, hardware, networking, and SQL database environments to help maintain business continuity.

My experience also includes global travel support at Sabre Holdings and empathetic mortgage-assistance customer support at Ocwen Financial Corporation. I enjoy troubleshooting, improving processes, building strong relationships, and learning in fast-paced international teams.