Natalia Seijo

Edited and standardized technical and marketing documentation for Johnson & Johnson pharma brands, ensuring FDA/AMA compliance and reducing review cycles by ~15% while managing cross-functional global workflows.

Developed and maintained technical and promotional content for Johnson & Johnson Innovative Medicine within hybrid Agile projects, improving internal review speed by 20%.

Created user guides, integration manuals, and release notes for digital banking platforms and partnered with product and engineering to reduce documentation errors by ~20% through standardized templates.

Delivered multilingual support (EN/ES/PT) via chat, email, and phone for online entertainment clients and contributed to knowledge base content and translations to enhance support efficiency.

Provided technical support for CMS clients using Django and Zendesk, meeting SLA targets and improving client satisfaction through responsive issue resolution.

Managed financial reporting and tracked test hours for AMEX features using Clarity PM and Excel, contributing to process efficiency and timeline adherence.

Supported 250+ call center users with Siebel CRM, led UAT cycles and training programs, and improved user adoption and system reliability through documentation and process improvements.

Completed a course on AI interactions and prompt engineering focused on practical prompt design and AI interaction strategies.

Completed an Introduction to Technical Writing course covering documentation fundamentals, structure, and best practices.

Completed Generative AI Primer and Manual de IA Generativa short courses focused on foundational generative AI concepts and applications.

Completed multiple online professional courses and certifications in data analytics, pronunciation, and AI-related topics.

Completed a short course on Generative AI and Symbolic Reasoning covering hybrid AI approaches and concepts.

Completed a scriptwriting course focused on narrative structure and script development techniques.

Completed a Product Manager diploma program covering product lifecycle, prioritization, and stakeholder collaboration.

Studied creative writing and art direction with coursework focused on storytelling and creative production techniques.

Obtained a Portuguese B2 language certificate demonstrating upper-intermediate proficiency in Portuguese.

Completed a Computing Technician program covering foundational IT and computing skills.