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Subarna Chakraborty

@subarnachakraborty

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Experienced HR professional with a focus on recruitment and client relations.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to leverage my HR expertise while fostering a positive company culture and driving employee engagement.

I am a qualified MBA in Human Resource Management from NIT Durgapur, with extensive experience in HR operations, client relationship management, and customer service. My career has spanned various roles, including HR Manager and Customer Service Advisor, where I have honed my skills in recruitment, team management, and client satisfaction.

Throughout my professional journey, I have successfully managed recruitment life-cycles, developed training programs, and maintained strong relationships with clients and vendors. My entrepreneurial spirit led me to establish my own events management and placement consultancy firms, where I was responsible for overseeing operations, client onboarding, and project execution. I am passionate about delivering exceptional service and continuously improving processes to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Thames Water

Jan 2023 - Present (2 years 6 months)

Represented Thames Water as a Customer Service Advisor, taking ownership of customer queries and finding swift resolutions. Demonstrated a professional understanding of first-class customer service, exhibiting qualities like flexibility, multi-tasking, and problem-solving.

Customer Service Problem Solving Customer Relationship Management Communication

Owner

Eventzpro

Nov 2019 - Present (5 years 8 months)

Spearheaded the entire operations of an Events Management Firm, coordinating actively with vendors, suppliers, and digital partners. Managed client onboarding, end-to-end client management, and monitored project execution to ensure client satisfaction.

Event Management Operations Management Vendor Management Client Management Digital Marketing

Store Manager

Dazzle

Jan 2014 - Present (11 years 6 months)

Maintained store staff by screening, recruiting, selecting, orienting, and training employees. Achieved financial objectives by preparing annual budgets, scheduling expenditures, and analyzing variances.

Recruitment Training Budgeting Financial Reporting Inventory Management

Owner

Univern Consultant

Apr 2011 - Present (14 years 3 months)

Ran a Placement Consultancy Firm specializing in non-IT nationalized requirements for internationally reputed firms. Handled profiles from Junior Executives to Vice Presidents across various departments.

Recruitment Client Relationship Management Talent Acquisition Business Development

HR Manager

B3 Consultancies Pvt. Ltd.

Dec 2009 - Present (15 years 7 months)

Managed a team of 15 recruiters, analyzing client needs and shortlisting/interviewing candidates to match requirements. Conducted weekly training and development sessions to increase recruiter efficiency.

HR Management Recruitment Team Management Talent Acquisition Performance Management Training Development

HR Executive

Matrix Ventures Pvt. Ltd.

Jul 2009 - Present (16 years)

Managed recruitment, selection, and all joining formalities for new employees. Oversaw monthly salary disbursement, personnel management, and facilities management across the unit.

Recruitment HR Operations Salary Disbursement Personnel Management Facilities Management Onboarding

HRD & Corporate Communications Manager

North Techno Projects India (P) Ltd.

Nov 2008 - Present (16 years 8 months)

Responsible for various HR activities including employee job satisfaction, personality assessment, recruitment, and compensation benefits. Managed the entire gamut of administration activities related to Human Resource Management.

Corporate Communications Performance Management

Education

Degrees, certifications, and relevant coursework

NIT, Durgapur (Deemed University)

Masters in Business Administration (MBA), Human Resource

Completed a Master of Business Administration with a specialization in Human Resource Management. Gained expertise in operations, development, and client relationship management.