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suada karrukka

@suadakarrukka

Customer service representative at Easy Pay who assisted customers with payments, travel bookings, insurance, and telecom services.

Albania

Message

At Easy Pay, I assisted customers with requests and complaints, including travel ticket bookings, reservations, travel life insurance, and vehicle insurance. I also handled services for Eagle and Albtelecom and managed daily office liquidity.

As a Coffee Shop Assistant at Mulliri I Vjeter, I prepared hot and cold drinks, recommended products, and promoted additional items. I later helped customers with purchases and product recommendations as a Restaurant Cashier at Balade Your Way-37 street.

Experience

Work history, roles, and key accomplishments

Restaurant Cashier

Balade Your Way

Jul 2022 - Apr 2023 (9 months)

Helped customers complete purchases, locate items, and join reward programs. Greeted customers, restocked merchandise, and made product recommendations to increase sales.

Customer Service Point of Sale Inventory Management Sales Communication Skills

Coffee Shop Assistant

Mulliri I Vjeter

Aug 2021 - Apr 2022 (8 months)

Monitored supply levels and maintained customer areas to meet demands. Recommended products based on customer needs and created a variety of hot and cold drinks with positive satisfaction scores.

Customer Service Inventory Management Beverage Preparation Sales Communication Skills

Retail Intern

Alb-Building

Oct 2021 - Dec 2021 (2 months)

Worked with retail staff to improve customer service in document procedures. Provided advice and information to customers and assisted employees with scanning and storing documents.

Customer Service Document Management Administrative Support Communication Skills

Customer Service Representative and Operator

Easy Pay

Jun 2020 - Jun 2021 (1 year)

Assisted with multi-services to customers, handling requests and complaints. Provided services for travel ticket booking, reservations, travel life insurance, and vehicle insurance, and managed office and daily liquidity.

Customer Service Communication Skills Problem Solving Office Management Telecommunication Services