Looking for a job

Ala' Alattili

@alaalattili

Customer success and operations professional at Wuduh Financial Services who led a seven-person team and tracked service KPIs.

Jordan

Message

What I'm looking for

I'm well suited to Customer Success, Client Services, Operations, Project Coordination, Training/L&D, Communications, Sales Support, and people-leadership roles.

At Wuduh Financial Services, I led a seven-person team in payment processing and customer operations. I monitored KPIs, quality, staffing needs, and workflow performance, and used coaching and follow-up to address performance gaps.

I handled customer and operational escalations, coordinated issue resolution, and supported corrective actions and team development. I also helped keep communication clear between frontline staff and management.

As an independent English language instructor and corporate trainer, I design and deliver customized programs for adult learners and professionals. I assess needs, prepare learning materials, coach learners, and adapt programs to individual and organizational goals.

Earlier, I taught English at Nell Program Academy and Zeta International Center, including workplace communication training and support for ICRC staff. My experience also includes data entry, interpretation, international admissions, and Arabic-English translation.

Experience

Work history, roles, and key accomplishments

Current

Senior / Freelance English Language Instructor & Corporate Trainer

Current

Independent

Jan 2014 - Present (12 years 9 months)

Designed and delivered customized English, communication, and professional-development programs for adult learners and professionals.

Training Delivery Needs Assessment Curriculum Design Coaching Client Progress Evaluation Customer Relationship Management Communication Skills

Team Leader - Payment Processing / Customer Operations

Wuduh Financial Services

May 2024 - Nov 2025 (1 year 6 months)

Led a team of 7 employees, monitored KPIs and quality, handled escalations, and coordinated issue resolution in a financial-services environment.

Team Leadership KPI Monitoring Performance Coaching Escalation Management Customer Operations Workflow Coordination Corrective Actions Communication Skills

English Language Teacher

Nell Program Academy

May 2017 - Nov 2023 (6 years 6 months)

Delivered structured English instruction and learner coaching across multiple proficiency levels, with emphasis on communication and practical application.

English Instruction Lesson Planning Assessments Learner Coaching Progress Feedback Tailored Interventions

English Language Instructor

Zeta International Center

Jan 2016 - Jan 2017 (1 year)

Delivered English-language and workplace communication training, including professional training support for ICRC staff.

English Instruction Workplace Communication Training Delivery Content Adaptation Professional Development

Data Entry, Interpretation, Admissions, English Instruction, Translation

International Medical Corps

Jan 2009 - Dec 2015 (6 years 11 months)

Worked across data entry, interpretation, international admissions, English instruction, and freelance Arabic-English translation, building strong foundations in accuracy and cross-cultural service.

Data Entry Interpretation Admissions English Instruction Arabic English Translation Documentation Cross Cultural Communication