Open to opportunities

Stormie Roberts

@stormieroberts

Logistics and customer-service professional blending technical support, autonomous-vehicle operations, and accurate data/documentation.

United States

Message

What I'm looking for

I’m looking for a safety-first operations and customer-support role where I can troubleshoot quickly, document accurately, and use my logistics and data experience to improve service and testing outcomes.

I bring hands-on logistics and customer-service experience, supporting high-volume environments with technical support, help desk skills, and meticulous documentation. As a Warehouse & Delivery Driver, I manage inventory handling, delivery scheduling through route planning, and safety-focused transportation while maintaining product integrity and accurate records. I’m also certified in Legal Transcription and bring a strong attention to detail, confidentiality, and accuracy.

In autonomous-vehicle roles, I supported real-world testing by following strict safety protocols, collecting operational data, documenting vehicle performance and incidents, and reporting anomalies to improve outcomes. I’ve built a service-first approach through call-center and customer-facing positions, resolving account and service issues while escalating when necessary—always communicating clearly and adapting quickly to new technologies and procedures.

Experience

Work history, roles, and key accomplishments

Current

Warehouse & Delivery Driver

Current

SyncTruck LLC

Mar 2025 - Present (1 year 3 months)

Performed warehouse operations, inventory handling, and delivery services while coordinating with warehouse personnel to resolve delivery and inventory issues. Maintained delivery schedules through route planning and followed safety procedures and transportation regulations.

Warehouse operations Route Planning Safety Compliance Time Management

Autonomous Vehicle Operator

HireArt

Nov 2024 - Jan 2025 (2 months)

Supported autonomous vehicle testing operations by following strict safety protocols and collecting operational data. Documented vehicle performance observations and accurately reported anomalies, incidents, and system issues to support testing and quality assurance.

Autonomous Vehicle Operations Technical Documentation Quality Assurance Team Collaboration

Autonomous Vehicle Operator

TaskUs

Mar 2024 - Sep 2024 (6 months)

Operated and monitored autonomous vehicles in real-world testing environments, completing pre- and post-testing inspections and safety checks. Documented route performance and incident reports, adapted to changing traffic conditions, and communicated vehicle performance and safety concerns to operations teams.

Safety Inspections Incident Reports Anomaly Detection Traffic Adaptation Cross Functional Communication

Auto Parts Delivery Driver

McCourt Equipment, Inc.

May 2024 - Jul 2024 (2 months)

Managed inventory, warehouse stocking, and parts distribution while delivering auto parts across Texas with accurate, timely service. Performed vehicle inspections to ensure transportation equipment readiness and supported inventory control and warehouse organization.

Inventory Management Vehicle Inspection Transportation Equipment Readiness Warehouse Organization Time Management

Personal Caregiver / Ranch Hand

J&J Services / 4 JS Ranch

Jan 2023 - May 2024 (1 year 4 months)

Provided personal care assistance and daily support services while also supporting ranch operations including livestock management and property maintenance. Delivered technical support for computers, mobile devices, and household electronics and completed general administrative and organizational tasks.

Personal Care Assistant Ranch Operations Support Livestock Management Property Maintenance Technical Support Administrative Support Problem Solving

Amazon Delivery Driver

Driven2Deliver

Jul 2022 - Sep 2022 (2 months)

Delivered packages while meeting delivery performance and customer satisfaction goals. Maintained accurate records and vehicle documentation and followed safety procedures and route schedules.

Delivery Operations Customer Service Safety Procedures Record keeping Time Management

Ambassador / Customer Service Rep

AppleOne (City of Austin 3-1-1)

Feb 2022 - Jun 2022 (4 months)

Handled high-volume inbound calls supporting 18 City of Austin departments and created or updated service requests with accurate documentation. Assisted residents with city services and non-emergency police reports, escalated emergencies appropriately, and provided technical assistance for online account access.

Call Center Operations Inbound Calls Service Request Management Customer Support Escalation Management Documentation And Reporting Technical assistance Account Support

Account Specialist / Call Center Agent

Terminix

Apr 2021 - Sep 2021 (5 months)

Managed customer accounts and service scheduling while resolving billing, contract, and service-related concerns. Processed payments, maintained detailed customer records, and escalated unresolved issues to ensure customer satisfaction.

Account Management Service Scheduling Billing Support Contract Support Payment Processing Customer Escalation Customer Satisfaction

Customer Service Representative

Hinduja Global Solutions

Jan 2021 - Apr 2021 (3 months)

Assisted customers with insurance benefits and prescription services while processing payments, grievances, appeals, and coverage inquiries. Provided technical support for online account access and navigation and supported ongoing account management.

Customer Support Benefit Support Prescription Services Support Payment Processing Coverage Account Management

Customer Service Representative

Adecco

Aug 2020 - Dec 2020 (4 months)

Assisted shareholders with account maintenance and stock transactions by guiding customers through required documentation and account procedures. Supported customers with online account access and troubleshooting in a remote environment.

Remote Customer Support Documentation Customer Service Record keeping Problem Solving

Front Desk Agent

Holiday Inn Town Lake

Jan 2020 - Jun 2020 (5 months)

Managed guest check-in/check-out and reservations while coordinating with housekeeping and other departments to ensure guest satisfaction. Processed transactions and maintained accurate guest records with attention to detail.

Front Desk Operations Reservations Management Transaction Processing Hospitality Customer Service Record keeping Attention To Detail Guest Check in Check out