Looking for a job

Sthandiwe Nzuza

@sthandiwenzuza

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I deliver international programs, optimize operations, and improve customer outcomes across global markets.

South Africa

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What I'm looking for

I'm looking for a role where I can lead cross-functional programs, improve operational systems, use data to strengthen customer outcomes, and contribute to international or mission-driven work.

At Xplore Asia, I manage end-to-end international education programs across Costa Rica and Spain, coordinating participant logistics, placements, documentation, and annual budgets up to $155,000. I increased program sign-ups by 15% through stronger onboarding and feedback loops.

I build practical systems that scale delivery, from Spain visa-support frameworks and SOPs to CRM reporting and Loom training for administrative teams. My background also includes high-volume enterprise customer success, Excel-based operational analysis, and cross-border stakeholder coordination.

Experience

Work history, roles, and key accomplishments

Current

YouTube Content Creator & Channel Manager

Current

Independent

Aug 2026 - Present (2 months)

Direct end-to-end channel operations, content lifecycles, and production schedules, expanding the channel to 474+ subscribers and 2,200+ views within the first 30 days of launch. Leverage YouTube Analytics to track viewer retention and optimize video SEO.

YouTube Analytics SEO Content Strategy Video Production Meta Data Optimization

Current

Programs Manager

Current

Xplore Asia

Mar 2024 - Present (2 years 7 months)

Managed end-to-end execution of 10 annual international education program intakes across Costa Rica and Spain, overseeing participant logistics, placement workflows, and documentation. Led pre-departure cycles, budget administration up to $155,000, and increased customer sign-ups by 15%.

Salesforce HubSpot Google Sheets Loom SOP Development Budget Management Program Delivery Team Leadership Reporting

Customer Success Specialist

Nutun

Dec 2022 - Feb 2024 (1 year 2 months)

Managed 20-25 daily customer interactions across email, voice, and chat for international enterprise accounts, including UK utility provider OVO Energy. Consistently exceeded core operational metrics including CSAT, AHT, and complaint closing rates.

CRM Customer Service Escalation Management Data Administration KPI Tracking

Administrative Assistant

Cambridge Food

Mar 2020 - Oct 2021 (1 year 7 months)

Streamlined store communications, office administration, and workflow organization, supporting store leadership on strategic operational initiatives. Analyzed store sales, stock levels, and inventory movements using Advanced Excel to output performance dashboards.

Excel Pivot Tables Macros Supply Chain Logistics Inventory Management

Education

Degrees, certifications, and relevant coursework

University of KwaZulu-Natal

BSc, Environmental Science

BSc in Environmental Science with core focus on systems analysis, environmental management, climate change dynamics, ecology, and biogeography. Technical coursework included GIS, remote sensing, statistical data analysis, and scientific computing.