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Steve Shematz

@steveshematz

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I deploy, manage, and support Apple devices for businesses and individuals.

United States

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What I'm looking for

I'm looking to help businesses and individuals deploy, manage, and troubleshoot Apple technology, with opportunities to provide clear customer guidance, hands-on training, and end-to-end issue ownership.

I lead independent Apple technology consultations through Your Mac man, helping businesses and individuals acquire, configure, deploy, and manage devices.

I deploy company-owned and BYOD devices through Apple Business Manager and MDM solutions, and provide hands-on training for technology, MDM use, and workflow adoption.

Over 20 years at Apple, I connected customers with products and services while supporting Apple Business Manager, automated device enrollment, Apps and Books assignments, MDM push certificates, and device supervision.

I translate technical problems into clear next steps, own issues through resolution, and collaborate with partners to share best practices and solve customer problems.

Experience

Work history, roles, and key accomplishments

Current

Owner

Current

Your Mac Man

Jan 2026 - Present (10 months)

Lead independent customer consultations for businesses and individuals, helping them acquire, configure, deploy, and manage Apple devices. Deliver hands-on training on Apple technology, MDM utilization, and workflow adoption.

Apple Business Manager MDM BYOD (Bring Your Own Device)Customer Training Technical Support

Business Expert

Apple

Jun 2021 - Apr 2026 (4 years 10 months)

Supported business customers with Apple Business Manager workflows, Automated Device Enrollment, Apps and Books assignments, MDM push certificates, and device supervision in Jamf and Mosyle. Worked tickets and escalation paths in Apple's internal Get Help systems; escalated customer order and leasing/financing issues, coordinating with multiple banks and external shipping vendors.

Genius/Creative/Business Expert

Apple

Jan 2006 - Jan 2026 (20 years)

Provided 20 years of technology support, connecting customers with Apple products and services. Supported Apple Business Manager workflows, automated device enrollment, Apps and Books assignments, MDM push certificates, and device supervision requirements.

Apple Support Remote Support Apple Business Manager Automated Device Enrollment Apps and Books MDM Device Supervision Slack CRM

AppleCare At Home Advisor

Apple, Inc.

Aug 2020 - Jul 2021 (11 months)

Delivered Tier I AppleCare support fully remotely, handling 1,000+ calls in one quarter with an 87% customer satisfaction rating. Completed many password resets (with and without MFA), account enrollments, and lockout resolutions.

AppleCare+Customer Support Remote Support Password Resets MFA Account Management

Creative

Apple, Inc.

Sep 2007 - Aug 2020 (12 years 11 months)

Taught one-to-one sessions from basic device use to professional video editing in Final Cut Pro. Led group trainings and workshops for audiences of 4-15, from Getting Started on iPhone to Designing an App in Keynote.

Training Final Cut Pro Keynote Customer Education Workshops

Genius

Apple, Inc.

Oct 2006 - Sep 2007 (11 months)

Diagnosed and repaired iPhone, iPad, and Mac hardware and software issues as a certified Apple technician; reproduced issues and escalated them as needed.

Hardware Repair Software Troubleshooting Apple Certification Diagnostics

Technology Specialist

Teen Challenge

Oct 2001 - Oct 2006 (5 years)

Provided on-site, first-line support, including troubleshooting printers and Windows systems.

IT Support Troubleshooting Printers Windows

Sales Associate

CompUSA

Jan 2004 - Jan 2006 (2 years)

Sold Apple computers and various handheld/portable devices on a commissioned plus base structure. Delivered individual technology training to customers in store and onsite.

Sales Customer Training MacOS