At EEVE, I supported customers through onboarding, product setup, troubleshooting, and ongoing use of the platform. I owned cases from first contact through resolution, keeping CRM notes accurate and following up promptly.
I worked with product and operations teams on customer issues and clearly communicated software updates.
At Veeva Solutions, I designed and delivered instructor-led training on Veeva cloud applications. I created learning materials and exercises, coached users after training, and refreshed content after releases.
I also resolved Veeva Network data issues with cross-functional teams and validated healthcare master data for US and EMEA clients. Earlier, at Transnet National Ports Authority, I coordinated daily plans among shipping lines, marine services, and terminal operations.
