Open to opportunities

Jonathan Blaauw

@jonathanblaauw

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Customer Success Specialist with expertise in compliance and relationship management.

South Africa

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What I'm looking for

I seek a role that fosters collaboration and allows me to leverage my customer success expertise while contributing to team growth and innovation.

I am a dedicated Customer Success Specialist with a strong background in compliance and relationship management. My journey began with a focus on customer service, sales, and marketing, where I consistently exceeded expectations and drove results. Currently, I am a Compliance QA Specialist at Ruby Labs Inc., where I ensure frontend product compliance and lead internal quality assurance initiatives. My commitment to continuous learning is evident through my recent digital marketing qualification, which complements my extensive experience in customer success.

Previously, I served as a Support Specialist and Onboarding Consultant at DocFox Inc., where I managed client accounts and facilitated successful onboarding processes. My ability to analyze customer interactions and sales data has allowed me to report directly to C-suite executives, showcasing my strategic thinking and leadership skills. I thrive in dynamic environments and am excited to bring my proven track record of success to a new team.

Experience

Work history, roles, and key accomplishments

Current

Client Success/Support Specialist

Current

Ruby Labs Inc. (DBA Able)

Jan 2024 - Present (1 year 6 months)

Responsible for frontend product compliance QA and routine internal QA of the Support Team's communications. Transitioned into a Customer Success Manager role for Power Peptides and Able Med products, performing regular data analysis of customer interactions, sales volumes, and payment statistics.

Customer Success Management Data Analysis Workflow Automation

Support Specialist & Onboarding Consultant

DocFox Inc. (Now nCino)

Jan 2022 - Jan 2024 (2 years)

Performed support functions, resolving queries via tickets and live chat, and managed client accounts to ensure satisfaction. Configured the system to client-specific needs and guided them through the onboarding process to successful go-live implementation.

Customer Support Client Relationship Management Onboarding System Configuration performance reporting

Customer Support & Logistics Associate

Amazon

Jan 2020 - Jan 2022 (2 years)

Provided shipping and delivery support, engaging with customers and delivery personnel to ensure efficient and effective deliveries. Assisted customers with general queries via email, live chat, and calls, and performed junior team manager functions.

Customer Support Logistics Coordination Email Communication Live Chat Support Team Management

Education

Degrees, certifications, and relevant coursework

Digital Marketing Institute

Specialist Certification, Digital Marketing: Strategy & Planning

Completed a specialist certification in digital marketing, focusing on strategy and planning. This program enhanced my understanding of modern marketing techniques and their application.

University of Cape Town

Bachelor of Business Science, Business Science

Undertook a comprehensive Bachelor of Business Science degree, gaining a strong foundation in business principles and practices. This program developed my analytical and strategic thinking skills.

Diocesan College (Bishops)

Matriculation with Distinction, General Studies

Grade: Distinction

Achieved matriculation with distinction, demonstrating academic excellence across various subjects. This foundational education prepared me for higher learning.

Alison Online University

Diploma, Tourism and Hospitality Management

Completed a Diploma in Tourism and Hospitality Management, acquiring specialized knowledge in the industry. This program provided practical skills relevant to the tourism and hospitality sectors.