Open to opportunities

Steven Dunk

@stevendunk

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Senior operational excellence manager driving process improvement and fleet performance.

United States

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What I'm looking for

I seek a leadership role in operations or fleet management where I can drive continuous improvement, data-driven process changes, and develop high-performing teams.

I am a senior manager specializing in operational excellence, fleet optimization, and strategic business planning with a proven record of improving efficiency and driving measurable results.

At Amerit Fleet supporting the Amazon account, I led cross-functional teams, developed metrics and dashboards, and managed vendor and invoice quality to meet segment KPIs while directing teams of 15–25 people.

Throughout my career I have managed large-scale fleet operations, negotiated vendor contracts, and implemented process improvements that reduced costs, cut invoice rejections, and increased customer satisfaction across multiple regions.

I bring a data-driven, hands-on leadership style focused on workforce development, compliance, and continuous improvement to deliver operational gains and sustainable performance improvements.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager of Operational Excellence

Current

Amerit Fleet

Jan 2023 - Present (3 years 2 months)

Directed operational strategies for the Amazon account, leading a team of 15–25 to optimize logistics, vendor and invoice quality, and dashboards that improved process efficiency and accounting compliance.

Operational Excellence Vendor Management Data Analytics Stakeholder Engagement Process Improvement Team Leadership

Sr. Continuous Improvement Manager

Amerit Fleet

Jan 2021 - Jan 2023 (2 years)

Led continuous improvement and project execution for the Amazon segment, identifying process gaps, driving corrective actions, and managing reporting and compliance to reduce rejections and improve AR workflows.

Continuous Improvement Project Management Data Analysis Compliance Management SOP Development Training

Regional Team Lead

Amerit Fleet

Jan 2020 - Jan 2021 (1 year)

Managed 18 operations employees across 14 states overseeing 179 distribution centers and 40,000 vehicles, implemented process improvements that raised DSP satisfaction and increased regional customer service scores by 60% in six months.

Regional Operations Fleet Management Forecasting Performance Coaching Reporting & Compliance

Amazon Account General Sales Manager

Ford Motor Company

Jan 2018 - Jan 2020 (2 years)

Managed 25–45 sales consultants and 8 F&I directors, driving a 25% YoY sales increase, maintaining $15M in monthly financial contracts, and improving CSI scores and social ratings through targeted programs.

Sales & Management Inventory Planning Coaching CSI Improvement

Fleet Coordinator / Supply Chain Lead

Repsol Oil & Gas

Jan 2016 - Jan 2018 (2 years)

Oversaw operations of a 200-truck fleet, managing driver recruitment, vehicle procurement, maintenance standards, and vendor negotiations that produced $300K annual capital cost savings.

Fleet Management Procurement Driver Recruitment Supply Chain Budget Management

Financial Services Business Manager

Ferrario Auto Team

Jan 2012 - Jan 2016 (4 years)

Managed financial services and a team of 10 sales consultants, implemented 100% electronic contracting to save $6K monthly, and improved customer service scores by 48%.

Financial Services E Contracting Credit Analysis Team Management Training Reporting Process Improvement Dealership Operations

Lead Sales Consultant

Ferrario Auto Team

Jan 2008 - Jan 2012 (4 years)

Led sales consultants to achieve $3,500–$4,500 front-end unit profitability, trained staff, and generated annual company profit exceeding $650K through targeted sales strategies.

Sales Leadership Training Certification In Ford Credit Inventory Management