Steven Dsouza

Led the closure team and managed client retention, loyalty and referral sales across industrial and residential projects. Handled referral closures and collections, supervised post-sales support, and managed project MIS and inventory.

Led the closure team for the Galaxy affordable-housing category and supervised sourcing through IPCs and channel partners. Managed corporate sales, referral closures, collections, post-sales operations, site administration, MIS and inventory.

Managed direct sales, telecalling, corporate sales and broker-channel activities. Trained new team members, planned lead-generation activities, and handled deal closures and collections.

Conducted corporate activities, exhibitions and roadshows for lead generation and brand promotion. Worked across second homes, bungalows, row houses and NA plots; managed site visits and project presentations.

Coached agents on communication, customer understanding and service quality, including new agents joining the production floor.

Managed customer requirements and special orders, merchandising, shelf-filling and promotional activities. Maintained high customer-service standards through product knowledge and clear communication of offers.

Supervised site activities and assisted with interior-design work.

Worked on architectural drafting assignments.

Supported hospitality service operations.

Completed H.S.C. from Mumbai University in March 2002.

Completed S.S.C. from Fatima High School in March 1999.

Diploma in Interior Designing.