Steven Caputo

I’ve built my career around transforming IT operations into strategic enablers of business success. With over a decade of experience, I’ve led teams that improve service quality, streamline workflows, and deliver measurable value. Whether increasing customer satisfaction scores, managing complex IT transformations, or optimizing vendor relationships, I focus on data-driven decision-making and continuous improvement. By aligning IT initiatives with company objectives and mentoring teams into high performers, I ensure that technical solutions not only resolve immediate issues but also contribute to long-term growth.

Beyond work, I’m passionate about staying current with emerging technologies, industry best practices, and innovations in IT service management. I engage with professional associations, experiment with new tools, and invest in ongoing learning to stay ahead of the curve. This blend of hands-on technical expertise, strategic thinking, and a genuine commitment to professional development allows me to bring fresh insights, scalable solutions, and a forward-looking mindset to every organization I join.