Jonathan Mateo

Defined and implemented company-wide hardware and software to meet the needs of 150 employees, evolving standards and regularly evaluating vendors to deliver against changing business objectives. Designed and evolved Standard Operating Procedures around an ITIL infrastructure across multiple platforms to optimize the approach to hardware allocation, security, and image standardization. Spearheaded

Served as Technology Head for all US operations and stores, collaborating with counterparts in Spain to meet unified corporate and store-level requirements. Built and configured network connections between Headquarters, Stores, and Spain servers. Managed day-to-day IT operations, including administration and support of Google and O365 environments, ticket resolution, strategy planning, and frequen

Pivoted from outsourced IT to an internal team to realize superior SLAs and elevate customer service. Designed and evolved Standard Operating Procedures around an ITIL infrastructure across multiple platforms to optimize the approach to hardware allocation, security, and image standardization. Built out an entirely new infrastructure to optimize performance and better align with company goals.

Scoped business needs and built hardware and software solutions around them to deliver streamlined, modern, and high-performance technical operations. Developed and evolved internal Standard Operating Procedures focused on an ITIL infrastructure across multiple platforms. End-to-end project managed a new Denver office build-out to support a 50-person support team.

Supported seamless business operations by administering and managing an Active Directory and Office 365 environment, including onboarding, separations, and distributions. Administered the SAP/ERP environment. Elevated technical and business operations by onboarding new technologies, including Varonis and Zerto.

Identified and delivered against company-wide hardware and software requirements, before rolling out relevant Standard Operating Procedures to promote cohesive, standardized performance. Adopted a hands-on approach to managing day-to-day IT operations as a point of escalation for issues, inquiries, and updates, while effectively administering the Salesforce environment. Led the planning and timely

Serviced C-level executives with high-quality technical support, including Mac and Windows platforms. Orchestrated a complex OS migration from Windows XP to Windows 7 across a 3,000-machine corporate office. Led a seven-person team in rolling out an upgrade from XP to Windows 7, and a further Mac OSX upgrade using tools including SCCM, Casper, and Jamf.

Studied the fundamentals of international business, including global markets, trade, and cross-cultural management. Gained insights into strategic planning and operational aspects within a global context.