William Visconte
@williamvisconte
Strategic IT leader with 10+ years of experience in technology delivery.
What I'm looking for
I am a strategic IT leader with over 10 years of experience in owning enterprise technology delivery across various domains, including SaaS, infrastructure, security, and analytics in regulated environments. My certifications as a Project Management Professional (PMP) and Certified ScrumMaster (CSM) reflect my commitment to excellence in project management and agile methodologies. I am known for my versatility and hands-on approach, which allows me to effectively manage IT operations, lead cross-functional teams, and deliver scalable systems that align with business strategies.
In my most recent role as Senior Manager of IT Business Operations at EyePoint Pharmaceuticals, I successfully directed full-stack IT operations and implemented over 20 enterprise platforms, including Veeva CRM, NetSuite, and Snowflake. I designed and launched the company's commercial data warehouse, enabling real-time dashboards for critical KPIs. My efforts in automating workflows and strengthening endpoint security have significantly improved operational efficiency and compliance with regulatory standards. I take pride in my ability to negotiate vendor contracts and optimize IT asset lifecycles, resulting in substantial cost savings for the organization.
Throughout my career, I have demonstrated a strong ability to translate complex business needs into successful technical implementations. My experience as a Technology Consultant and Technical Support Engineer has equipped me with the skills to manage diverse SaaS solutions and provide frontline support for enterprise clients. I am passionate about leveraging technology to drive business success and am eager to continue making impactful contributions in the IT landscape.
Experience
Work history, roles, and key accomplishments
Senior Manager, IT Business Operations
EyePoint Pharmaceuticals
Dec 2019 - Jul 2024 (4 years 7 months)
Promoted to Senior Manager for leading enterprise-scale IT delivery across cloud platforms, cybersecurity, automation, and business systems in a regulated, GxP-compliant environment. Directed full-stack IT operations spanning Microsoft 365, Azure, Exchange, VMware, firewalls, network infrastructure, and SaaS integrations. Implemented 20+ enterprise platforms, including Veeva CRM/Vault, NetSuite, S
Technology Consultant
T2OPS
Jun 2016 - Dec 2019 (3 years 6 months)
Scoped, planned, and implemented diverse SaaS solutions for pharmaceutical clients, including Concur, Veeva CRM, and various Learning Management System (LMS) platforms. Managed full lifecycle rollouts and served as primary liaison, translating complex business needs into successful technical implementations. Implemented Concur expense reporting systems for multiple clients, streamlining financial
Technical Support Engineer / Account Manager
ShoreTel Sky
Sep 2013 - Jun 2016 (2 years 9 months)
Provided frontline support for enterprise clients using cloud-based and hybrid unified communications systems; resolved network/application issues for Fortune 500 clients. Managed 400+ seat enterprise accounts as primary contact; led project planning for large-scale deployments and maintained key client relationships.
Education
Degrees, certifications, and relevant coursework
Syracuse University
Bachelor of Science
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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