Open to opportunities

Steve hd29

@stevehd29

Message

I resolve customer disputes, fraud claims, and account issues through bilingual voice and chat support.

Costa Rica

Message

What I'm looking for

I'm looking for a customer support role where I can use bilingual communication, fraud and dispute resolution, and de-escalation skills to protect customer trust and deliver accurate service.

I've supported Capital One USA customers at Sitel Group, resolving fraud claims, disputes, and account issues through inbound voice and chat while meeting strict compliance standards. I was recognized as a top-performing agent for quality assurance and customer satisfaction.

I've also supported Hyundai vehicle owners at Movate with features, warranties, and service scheduling. I bring bilingual Spanish-English communication, de-escalation, CRM case management, and accuracy in high-volume customer support environments.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Sitel Group

Jan 2021 - Dec 2022 (1 year 11 months)

Handled inbound voice and chat inquiries for Capital One USA customers, resolving disputes, fraud claims, and account issues while maintaining strict compliance standards. Recognized as a top-performing agent for quality assurance and customer satisfaction.

Chat Dispute Resolution De escalation CRM Ticketing Systems Case Management Compliance Bilingual Communication