Camila Bravo
@camilabravo
Customer service specialist with 5+ years experience in client support and fraud review.
Costa RicaWhat I'm looking for
I am a customer service specialist with over five years' experience across customer support, digital review analysis, and assistant/marketing roles. I have strong communication skills in Spanish and English (C1), a background in transaction and fraud review at Western Union, and hands-on experience managing customer inquiries, billing issues, scheduling, and sales.
I bring analytical attention to detail, proven decision-making in compliance and AML contexts, and a customer-oriented approach that improves retention and resolution outcomes. I am a fast learner studying German while holding a high school diploma and Business Management and German A1 certifications.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
The Pole Garage
Jan 2022 - Jan 2024 (2 years)
Managed customer inquiries and billing/technical issues, coordinated class scheduling and events, and increased retention by improving reservation and payment tracking processes.
Reviewed online transfers to detect fraud and ensure compliance, conducted transaction analysis and customer interviews, and maintained service reports for management.
Customer Service Specialist
STT Consultings S.A
Jan 2020 - Dec 2020 (11 months)
Handled inbound customer calls, resolved disputes, provided company service information, and supported retention efforts through coordinated sales channel communication.
Studio Assistant
EliM Capon Photography
Jan 2018 - Jan 2020 (2 years)
Supported photography studio operations with paperwork, data entry, service report creation, and processing deposits and withdrawals per customer requests.
Technical Support Specialist
Convergys
Jan 2018 - Jan 2019 (1 year)
Provided inbound technical and billing support for Direct TV customers, coordinated with sales for retention, and processed account actions like deposits and withdrawals.
Education
Degrees, certifications, and relevant coursework
Goethe-Institut
German A1a/A2a, German Language
Studied German language courses (A1a and A2a) at the Goethe-Institut.
Volkshochschule der Stadt Ansbach
German A1a/A1b, German Language
2021 - 2022
Completed German A1a and A1b courses at Volkshochschule der Stadt Ansbach in 2021–2022.
Universidad Internacional de las Américas
Bachelor Degree, Psychology
2020 - 2021
Studied Psychology at Universidad Internacional de las Américas during 2020–2021.
Liberty Christian Academy
High School Diploma, High School
2012 - 2017
Completed secondary education at Liberty Christian Academy from 2012 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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