Steph Filipinas

I’m Stephanie, a customer support and administrative professional with over 9 years of experience working with international clients. My background includes customer service, e-commerce support, administrative assistance, and executive support, with experience working remotely and in BPO environments.

I have extensive experience handling customer inquiries through email, live chat, and social media, as well as managing orders, refunds, cancellations, returns, replacements, tracking, disputes, and other post-sale concerns. I’ve worked with different e-commerce businesses and have hands-on experience with platforms such as Shopify, Gorgias, Zendesk, Freshdesk, HelpDesk, JivoChat, and Crisp.

Alongside customer support, I have experience with administrative and executive assistant tasks, including calendar and email management, appointment and travel bookings, meeting coordination, data entry, file management, invoicing, spreadsheets, reports, lead generation, and basic bookkeeping. I’m also comfortable using Google Workspace, Microsoft Office, Slack, monday.com, and other digital tools.

I’m a fast learner, organized, detail-oriented, and adaptable. I can work independently or as part of a team, and I’m comfortable learning new systems and processes. I’m currently looking for a long-term remote opportunity where I can use my experience to provide reliable customer, administrative, or virtual assistant support and help a business run more efficiently.