stephen vass
@stephenvass
IT support supervisor with experience at PEOPLETOGO and Canada Post support operations; improved warranty delivery efficiency by 60%.
CanadaWhat I'm looking for
At PEOPLETOGO, I increased warranty delivery efficiency by 60% through standardized procedures. I also conducted root cause analysis on production problems and trained new employees on warranty processes.
At SCI LOGISTICS (First Team Transport), I supported Canada Post locations and orchestrated daily support operations. Systematic tracking reduced escalations by 30%.
At COREIO INC, I directed a team of 6 support staff, improving workflow efficiency by 35% and reducing the task backlog by 50%. I also automated manual ticket routing, increasing process efficiency by 50% and cutting resolution time from 4 hours to 2 hours.
Experience
Work history, roles, and key accomplishments
Customer Service Engineer
PeopleTogo
Jan 2008 - Present (18 years 9 months)
Increased warranty delivery efficiency by 60% through standardized procedures. Licensed on all DELL products and conducted root cause analysis to identify systemic production problems.
Owner E Commerce Company
Dieselmods Inc
Jan 2007 - Dec 2024 (17 years 11 months)
Ran an online diesel performance parts business including import and export from various countries including the United States and Hungary.
Level 3 Support
SCI Logistics (First Team Transport)
Jan 2019 - Dec 2022 (3 years 11 months)
Improved service efficiency by supporting 500 Canada Post locations nationwide. Orchestrated daily support operations, prioritizing 50+ concurrent tasks and reducing escalations by 30%.
Site Lead Deskside Support
Coreio Inc
Jan 2010 - Dec 2019 (9 years 11 months)
Directed a team of 6 support staff, improving workflow efficiency by 35% and reducing task backlog by 50%. Increased process efficiency by 50% by automating manual ticket routing.
Education
Degrees, certifications, and relevant coursework
Netsoft College of Technology
Infrastructure Analyst Diploma, Infrastructure
2015 - 2017
Completed an Infrastructure Analyst Diploma from Netsoft College of Technology from 2015 to 2017.
DeVry University
Systems Analyst Diploma, Systems Analysis
2000 - 2004
Completed a Systems Analyst Diploma from DeVry University from 2000 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Social media
Job categories
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