STEPHEN User
@stephenuser12
I resolve technical customer issues across SaaS, enterprise, and financial services.
United StatesWhat I'm looking for
I've supported customers at Stanley Black & Decker, Asana, ClickUp, Santander, and Thomas Cook across global enterprise, SaaS, financial services, and travel environments.
I handle technical troubleshooting, account configuration, onboarding, product queries, order issues, escalations, and high-volume support through email, chat, phone, and virtual meetings. I work closely with Account Managers, Product, Operations, and Engineering teams to resolve complex cases and improve support processes.
I'm fluent in English and Spanish and have worked fully remotely since January 2019, using CRM, ticketing, documentation, and collaboration tools to deliver clear, empathetic customer support.
Experience
Work history, roles, and key accomplishments
Provide remote customer and client support for a global enterprise brand, handling customer enquiries across multiple channels. Support customers with product-related queries, order issues, and technical concerns.
Education
Degrees, certifications, and relevant coursework
Manchester Metropolitan University
Bachelor's Degree, Communications
Bachelor's degree in Communications from Manchester Metropolitan University, graduated in 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
RwandaJob categories
Skills
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