CYUZUZO Ange Bertrand
@cyuzuzoangebertrand
Customer support specialist troubleshooting ERP/CRM platforms and guiding bilingual users to resolution.
RwandaWhat I'm looking for
I’ve provided bilingual (English/French) phone and email support for medium-to-large ERP and CRM platforms at GlobalTech Soulutions since March 2025, including troubleshooting finance and HR modules for nonprofit and educational clients.
Before that, I supported Mchezo LTD in Kigali from Jun 2024 to Feb 2025—helping customers with account setup and online store navigation, handling escalations on shipping and returns, and working with developers when website disruptions appeared.
Earlier roles at Connex Technology and AGASANI LTD focused on diagnosing hardware/software/network issues, educating employees on technology best practices, and managing high-volume customer interactions; I also worked as an interpreter for medical calls at Globo LTD.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
GlobalTech Solutions
Mar 2025 - Present (1 year 4 months)
Provided bilingual (English/French) phone and email support for ERP and CRM platforms, assisting nonprofit and educational clients with troubleshooting and training.
Customer Service Representative
Mchezo LTD
Jun 2024 - Feb 2025 (8 months)
Assisted customers with account setup, navigation, and troubleshooting of online store features, handling escalated inquiries and monitoring website performance.
Customer Service Representative
AGASANI LTD
Jan 2023 - Jul 2024 (1 year 6 months)
Managed high-volume phone calls, generating sales leads and building customer trust while handling complaints and maintaining detailed records.
Technical Support Agent
Connex Technology
Aug 2023 - Feb 2024 (6 months)
Provided technical support for hardware, software, and network issues, diagnosing and resolving issues using remote tools.
Interpreter
Globo LTD
Aug 2021 - Jan 2023 (1 year 5 months)
Managed over 30 calls per day between doctors and patients, providing accurate translations in English, French, and Kinyarwanda.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University
College Diploma, Business and Information Technology
2025 -
Pursuing a College Diploma in Business and Information Technology.
Saint Ignatius High School
High School Diploma, Mathematics, Physics, Computer Science
2017 - 2023
Completed High School Diploma with a focus on Mathematics, Physics, and Computer Science.
Availability
Location
RwandaAuthorized to work in
Job categories
Skills
Interested in hiring CYUZUZO?
You can contact CYUZUZO and 90k+ other talented remote workers on Himalayas.
Message CYUZUZOGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
